Principal Coordinator -Time + Labor Specialist

Principal Coordinator -Time + Labor Specialist

The Principal Coordinator - Time and Labor Specialist will perform a wide variety of record keeping and processing activities to ensure associates’ time entries are updated in the system and inputs to payroll processing are accurate. They may be asked to support the broader payroll operations function as needed. Performers in this role are expected to work closely with Capital One Associates to answer their pay questions and resolve any issues with a key focus on associate experience.

Responsibilities

• Performs daily tasks related to updating associates’ time entries and processing of time entries.

• Inspects automated system output for errors and makes necessary corrections to time entries in the system.

• Reaches out to associates to ensure their time is entered/ updated in the system before the deadline.

• Assists other Capital One teams as required, to resolve errors and maintain or update accurate information in the payroll system.

• Assists the Tier I contact center representatives in handling and following up on inquiries related to time entry:

• Under direction of team lead, provides information in areas where policy, procedure or requirements are unclear

• Handles telephone calls and inquiries requiring detailed knowledge about the time & labor processes

• Provides additional information and guidance to associates with questions concerning their pay

• Performs a variety of regularly scheduled and ad-hoc audits of the time data to maintain compliance with established standards.

• Assists in year-end W2 reporting and preparation.

• Performs other duties as assigned.

• Regular attendance is required to be successful in this role and overtime may be required during critical production periods.

Basic Qualifications/ Experience:

• High School Diploma or equivalent
• Experience handling customer inquiries with a focus on associate experience
• 6 months of prior experience working with Google Suite (Gmail, Docs, Sheets and Drive)

Preferred Qualifications/ Experience:

• Associate degree

• Professional certification such as FPC or CPP

• 1-2 years of previous accounting/ payroll/ benefits experience

• Experience with Workday Time Tracking

• Experience with case management systems

• Demonstrated customer service skills, attention to detail and decision-making skills.

• Excellent written and verbal communication

• No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.