Principal- Communications, Media & Technology

Role: Principal

Experience: 15-20 Years

Industry Experience : In the Communications, Media & Technology (CMT) industry, including

Telecommunications, Digital Service Providers, Media & Entertainment, Technology

Platforms, Network Providers, or System Integrators serving CMT customers. Cross domain

experience in Banking or Retail will be a plus.

Singaporean or Singapore PR only

Key Responsibilities

• . Business Support & Revenue Growth

• O Collaborate with solution, delivery, and partner teams to design differentiated solutions and winning

• go-to-market strategies

• O Build and maintain a portfolio of reusable solution assets, success stories, and industry-specific

• offerings to accelerate sales cycles

• O Create and position solution offerings that address customer challenges and deliver measurable

• business outcomes

• Financial Operations & Revenue Assurance

• O Own the financial governance of customer accounts, ensuring accurate invoicing, revenue recognition,

• and billing compliance.

• O Drive timely invoice processing and coordinate with finance, delivery, and customer teams to

• minimize billing disputes.

• O Monitor collections, outstanding receivables, and Days Sales Outstanding (DSO) to improve cash flow

• and working capital performance.

• O Proactively manage revenue-at-risk, overdue payments, and disputed invoices through structured

• action plans and stakeholder engagement.

• . Account Management & Portfolio Expansion

• O Manage and grow key accounts across sectors such as telecom, consumer, and enterprise.

• O Drive account mining strategies to expand service offerings (e.g., cybersecurity, data analytics, digital

• solutions).

• O Ensure high customer satisfaction and retention.

• Delivery & Operations Management

• O Own end-to-end delivery governance for strategic customer engagements, ensuring quality, timelines,

• and customer satisfaction.

• O Drive operational excellence through effective resource planning, utilization management, and

• service delivery oversight.

• Collaborate with delivery, engineering, and support teams to ensure seamless execution of projects

• and managed services.

• Establish and monitor key operational KPIs, SLAs, and business performance metrics to drive

• continuous improvement.