Principal, Client Delivery

Job Description

About Us

In 2023 Slalom opened their first New Zealand office in Auckland, as part of our expansion into the Asia-Pacific region. Three years later, we have over 80 professionals who, in collaboration with our alliance partners, have built our brand in Aotearoa through delivering high value outcomes that serve the strategic, technological, business and transformational needs of our cross-sector customers.

About The Role

The Principal, Client Delivery role at Slalom is a leadership-focused role within the Client Delivery Track, responsible for driving excellence across complex, large-scale transformational programs. As an expert in Delivery, you will oversee the full project lifecycle from discovery to closure, ensuring that cross-functional teams deliver high-quality technical solutions across a variety of technical environments & ecosystems. The role balances hands-on technical delivery management with strategic responsibilities, including managing project financials, mitigating risks, and supporting the sales lifecycle through tailored delivery planning. Beyond client engagements, you will act as a mentor and people leader, fostering a culture of accountability and continuous learning to grow both individual talent and Slalom’s internal delivery capabilities.

What You’ll Do

• As a Principal, Client Delivery, your key responsibilities would include,

• Demonstrate a strong sense of accountability and entrepreneurship, driving projects and teams from discovery to closure.

• Manage and lead programs with multiple stakeholders, resolving complex issues and ensuring alignment with organisational strategies.

• Design delivery and execution plans, guiding engagements from inception to completion, with a focus on technical delivery management.

• Actively engage in day-to-day program and project activities, focusing when needed on hands-on technical delivery across various technology environments such as Azure, AWS, or Salesforce.

• Drive financial outcomes, including meeting revenue, margin, and profitability targets.

• Serve as a senior delivery expert, contributing to a delivery community capable of managing complex engagements and transformational programs.

• Identify opportunities to improve Slalom delivery expertise and framework, specifically in technical delivery.

• What You’ll Bring

• Success in enterprise delivery, including program management from inception to solution rollout, with a strong emphasis on technical delivery management.

• Previous experience delivering iterative Salesforce implementations is highly regarded.

• Experience working within different technology environments, such as Azure/ AWS, and ideally Salesforce, and an understanding of their unique capabilities and integration points.

• Skill in shaping client expectations, delivering quality programs on time, and mentoring project managers.

• Strong demonstrable experience in client relationship building, trust, and communication in unfamiliar environments.

• Experience managing transformational programs across diverse industries in consulting environments.

• Experience leading cross-functional teams, including engineers, designers, operational and functional consultants, and quality assurance experts.

• Proficiency in anticipating risks, addressing obstacles, co-creating team vision and strategy, and providing meaningful feedback.

• Capability to lead and solution for pursuits, share opportunities with project or account leads, and manage project financial and operational health.

• Experience in leading and growing teams, managing employee performance, and fostering a culture of excellence.

• Industry knowledge of enterprise delivery environments, including expertise in enterprise architectural principles, engineering, and infrastructure domains.

• Strong communication skills, coupled with problem-solving and risk-management capabilities.

• Our Values

• Our culture and values reflect each individual Slalomer. We are dedicated to encouraging workplace diversity and ensuring all our people, from any background can contribute to their full potential. We wish to build a team that echoes the diversity of the communities we serve, and our values are an active part of our every-day, guiding our decisions.

• What keeps us here?

• Our New Zealand office knows the important of a good work/life balance. We have the freedom to be ourselves when life gets in the way. We make a big effort to bring everyone together and allow space when space is needed. We believe in helping each other thrive in work and life and are proud to invest in benefits that include holistic wellbeing, meaningful allowances and investment in our team’s professional, technical and personal growth. It’s an exciting time to be one of our foundational members, getting involved in setting up our ‘Kiwi’ values and culture and what makes us uniquely Slalom NZ!

• Slalom is an equal opportunity employer and welcomes all qualified applicants. Slalom does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.