Principal Business Analyst I

Principal Business Analyst I

Description

• Are you ready to advance your career at a Fortune 100 company?

• The Claims Enablement Analytics team within GRS North America Claims is seeking a Principal Business Analyst to deliver analysis and actionable insights across our North America Specialty Lines, Bermuda, and Canada claims operations. In this role, you will work closely with our Field operation to develop a deep understanding of our Specialty Lines segment, with a primary focus on Financial Lines & Cyber. You will play a key role in shaping data-driven strategies and delivering recommendations that directly improve operational performance and business outcomes.

• We are seeking an energetic, driven analyst with creative problem-solving abilities who will thrive in a complex data environment. In this role, you will perform research, build and analyze datasets, present findings, and translate insights into clear, actionable recommendations that drive improved business outcomes (e.g., data insights, market/industry trends, feedback from quality assurance reviews, etc.). The ideal candidate is also a strong collaborator who can build trusted partnerships with key stakeholders, including the NA Specialty Leadership Team, NAS Claims Process & Insights, Claims Operations, and Underwriting and Actuarial business partners.

• This position may have in-office requirements depending on candidate location

Responsibilities

• Serve as the dedicated analyst for the Financial Lines & Cyber Claims profit center, partnering with leadership to surface operational trends and insights through descriptive analytics, and supporting Monthly Operating Reviews (MORs) as needed

• Lead complex analyses of operational, economic and financial data to measure claims handling performance, evaluate potential operational changes and assess the impact of underwriting strategy shifts

• Partner with Claims, Underwriting and Actuarial to create Multi-disciplinary Reviews (MDRs); deliver Financial Lines & Cyber claim trend analyses to Global Risk Solutions (GRS) Underwriting, Actuarial and Claims leaders

• Lead development of new litigation key performance indicator (KPI) reporting for North America Specialty (NAS) and Canada claims operations; work with colleagues in the field, Claims Enablement and Global Legal & Compliance to source and reconcile litigation data, build reporting and share insights from trend analyses

• Stay current on industry developments affecting Specialty Lines, particularly Financial Lines & Cyber, and build subject matter expertise on the external factors that influence claim trends.

• Build a deep understanding of how to apply artificial intelligence (AI) tools to strengthen reporting and analytics capabilities

• Drive enhancements to Specialty Lines claim reporting by identifying improvement opportunities and partnering with reporting teams to develop standardized tools and reports that fit stakeholder needs

• Develop, modify and distribute standard and ad hoc management reports and dashboards that deepen understanding of the business, or direct reporting partners who do.

• Collaborate with the North America Specialty Claims Enablement team to improve data integrity and support strategic initiatives; help build business cases for improving current practices and procedures

Qualifications

• Competencies typically acquired through a Bachelor's degree or equivalent experience in addition to 5+ years of relevant experience to include business analysis work

• Advanced influencing, relationship management & presentation skills

• Displays strong research, problem solving, analytical, and critical thinking skills

• Advanced proficiency with Microsoft Office Suite, notably Excel & PowerPoint, and PowerBI dashboards

• Proficiency with AI tools such as Liberty GPT, Claude.ai, Copilot, etc, SAS and/or SQL, Python

• Strong ability to support change and impart value within an organization

• Proven planning, organizational, analytical, decision-making and interpersonal skills

• Employees may apply for a new role after completing 12 months of employment in their current position.

• Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.