About this role
Principal Analyst - Customer Supp System
Provide research and analysis of billing, front office, financial/accounting, retail access, and/or device management area requests to define and document business requirements, develop solutions employing technology and to implement SAP system solutions.
Assist in assessing the impact of proposed solutions or enhancements to other systems or business areas. Use project management abilities to coordinate development, testing, and implementation of system changes with IT (e.g., defining requirements, developing work plans, coordinating testing and cut-over to production, and training end users).
Use effective interpersonal and communication skills to liaison between the SAP functional area, Client Fulfillment and IT staff and/or system vendors. Much of daily work is completed with minimal supervision.
Major Roles and Responsibilities:
- Considered "expert" within Billing, front office, financial/accounting, retail access, and/or device management area with emphasis on technologies used and systems deployed. This includes knowledge of system operations, data retrieval and reporting via standard SAP querying & reporting tools.
- Develop and implement solutions to meet new as well as ongoing requirements from Rates & Regulatory departments and/or other Avangrid Networks objectives.
- Perform system administration tasks such as upgrades, debugging, reporting, issue resolution with IT and/or system vendors and compliance with audit and regulatory controls.
- Act as liaison and communicate effectively with business users, vendors, and IT to resolve systems/application needs and issues.
- Assist in assessing impacts of any application or system changes on business operations and other applications and systems.
- Anticipates business/regulatory needs & develops standards, process improvements and documentation for billing solutions.
- Ensure that the business requirements of the proposed solution are incorporated into design specifications.
- Create testing strategies for proposed solutions and coordinate resources to plan and execute user acceptance testing.
- Act as an experienced mentor to others in business area, provides training as required.
- Transfers knowledge raise level of productivity and expertise of business unit.
- Research business areas current systems/applications and processes to identify potential risks and opportunity to promote process improvements based on best business practices and utilizing functionality within business systems.
- Promotes a customer service focus when approaching assigned projects and Billing, front office, financial/accounting, retail access, and/or device management system trouble shooting.
- Act as SME to support regulatory filings, may represent company at regulatory meetings, committees, or hearings.
- Able to represent company at industry events.
Job Requirements
Experience
- Experience with business systems (SAP highly preferred) in a billing, front office, financial/accounting, retail access, and/or device management environment.
- Knowledge of system administration, operations and analysis including data retrieval and reporting.
- Ability to lead the introduction, enhancement, and maintenance of SAP systems, including trouble shooting, mentoring of junior team members and creating complex solutions.
- Demonstrated ability to communicate effectively with business owner areas, internal customers, IT and system vendors.
- Familiarity with the system development lifecycle and standard project management methodologies is desirable.
Education
- Bachelor's degree in Mathematics, Research Methodology, Computer Science, Business, or a related analytical discipline, with 10 years of relevant experience, or an equivalent combination of education and experience.
- Masters Degree in analytical discipline is desirable.