About this role
About the Role Veriff is seeking a Principal Account Manager for the USA to help build trust online by managing strategic customer relationships and delivering value for US-based clients. This remote role sits in the Account Management team and focuses on customer success and growth across the US market. What You'll Do
- Own and grow a portfolio of strategic US accounts, building long-term relationships with executives and stakeholders
- Drive renewals, upsells, and overall account health to achieve revenue targets
- Collaborate with Sales, Product, and Support to align on customer outcomes and delivery timelines
- Develop and execute account plans, forecast pipeline, and report on account performance
- Identify risks and mitigate churn by proactively addressing issues and escalating where needed
- Represent customer needs to internal teams to influence product & process improvements What We're Looking For
- Experience in enterprise or strategic account management in a B2B software environment
- Proven ability to manage multi-threaded relationships with senior executives and cross-functional teams
- Strong communication, negotiation, and presentation skills
- Ability to work effectively in a remote, fast-paced environment and manage time across time zones
- Experience in the US market with enterprise customers; knowledge of identity verification or security domains is a plus Nice to Have
- Prior experience with identity verification or security tech
- Familiarity with FinTech or regulatory compliance domains