About this role
About the Role The Principal Account Manager – USA will lead strategic relationships with Veriff's key US-based customers, driving adoption, expansion, and long-term value of our identity verification solutions. This role works cross-functionally to ensure customer success and revenue growth in a fast-paced, remote-enabled environment. What You'll Do
- Manage senior-level relationships with a portfolio of enterprise clients in the United States.
- Develop and execute account strategies to maximize retention, expansion, and customer satisfaction.
- Collaborate with Sales, Product, Security, and Fraud teams to address customer needs and guide product adoption.
- Forecast renewals and revenue growth; participate in pricing and contract negotiations as needed.
- Advocate for customers internally, conveying feedback to product and operations to improve the Veriff platform. What We're Looking For
- Proven track record in enterprise account management or customer success in B2B software or security.
- Strong strategic thinking, negotiation, and relationship-building skills with senior stakeholders.
- Ability to work independently in a remote setup and manage multiple priorities.
- Knowledge of the US market, compliance, identity verification, or fraud prevention is a plus.
- Excellent communication and cross-functional collaboration skills.