About this role
Job title: Principal Account Manager – USA
About the Role Veriff is seeking a Principal Account Manager for the USA to drive strategic relationships with key customers and ensure successful adoption of our identity verification platform. This role focuses on building trust with clients, identifying growth opportunities, and aligning Veriff solutions with business goals.
What You'll Do
- Develop and manage strategic relationships with high-value US customers to drive renewal, growth, and advocacy.
- Collaborate with cross-functional teams (Sales, Product, Security, Compliance) to tailor Veriff solutions to customer needs and timelines.
- Own the end-to-end customer journey from onboarding to renewal, including issue resolution and escalations as needed.
- Identify opportunities for product adoption and cross-sell/upsell to expand footprint within accounts.
- Represent customer voice internally and contribute to account planning, forecasts, and strategy.
What We're Looking For
- Proven track record in enterprise account management or partnership management in tech/SaaS, ideally with security/identity or fraud prevention domains.
- Excellent communication, negotiation, and relationship-building skills; ability to influence at C-suite level.
- Comfortable working remotely (USA time zones) and collaborating with cross-functional teams.
- Strong analytical and problem-solving abilities; able to translate customer needs into product/solutions.
Nice to Have
- Experience in identity verification, fraud prevention, or cybersecurity.
- Prior experience with SaaS onboarding, success management, or renewal management.
- Prior remote work experience.