Presales Consultant - Retail

Presales Consultant - Retail

Role Overview:

As a PLM Pre-Sales Consultant, you will be a key driver in the sales process, responsible for communicating and demonstrating the business value of the Centric PLM solution. You will partner closely with Sales to influence customer decisions, differentiate Centric in competitive situations, and position our solution as the preferred choice.

This role extends beyond product demonstrations—you will help customers envision how PLM can transform their operations. By connecting solution capabilities to measurable business outcomes, you will play a direct role in winning deals and enabling long-term customer success.

Key Responsibilities

• Lead product demonstrations that align with customer workflows, data, and strategic objectives
• Conduct engaging discovery calls to identify customer challenges and opportunities
• Analyze customer business processes, systems, and organizational context
• Translate customer requirements into compelling solution narratives and user stories
• Identify gaps and propose scalable, value-driven solutions
• Document discovery findings, scope decisions, and opportunity artifacts
• Create demo scripts, tailored datasets, and presentation decks
• Configure and personalize PLM to reflect best practice use cases
• Support RFP/RFI responses and contribute to deal strategy and positioning
• Develop Statements of Work (SOWs), including scope, assumptions, and services estimates
• Build ROI models to quantify business impact/ value proposition
• Contribute to marketing initiatives including events, webinars, and presentations
• Develop internal training materials and deliver training sessions
• Participate in product updates: translate, document, and communicate relevant changes into new business processes/ use cases
• Conduct IT architecture and HW&SW requirement discussions, including hosting options

Stakeholder Engagement:

• Deliver high-impact, C-level presentations focused on business outcomes
• Facilitate “Art of the Possible” sessions to expand deal scope and vision
• Drive alignment across business and technical stakeholders
• Elevate deal value through strategic thinking and solution positioning

Cross-Functional Collaboration:

• Partner with cross function business unit presales teams to deliver E2E strategies, demos & use cases
• Partner with Product Management to provide market and customer feedback
• Support Marketing initiatives (webinars, thought leadership, demos)
• Contribute to post-sales activities when needed to ensure continuity and success

The Successful Candidate Profile:

• Core Competencies
• Strong business process understanding across PLM, Planning, ERP, or Supply Chain
• Deep expertise in R&D processes in Food and Beverage or Cosmetics or Private Label Management at Grocery retail
• Proven ability to map business process to software capabilities
• Exceptional presentation, storytelling, and communication skills
• Analytical mindset with structured problem-solving ability
• Ability to operate independently in a fast-paced, growth environment
• Entrepreneurial mindset with a strong sense of ownership and initiative
• Ability to manage complex customer engagements with minimal supervision
• Willingness to travel regionally and occasionally internationally if necessary

Experience

• Experience working across product development, structural packaging, artwork design and regulatory compliance.

• Strong domain expertise with Consumer-Packaged Goods (CPG) including - Grocery Retail, Food & Beverage or Cosmetics.

• Experience in pre-sales, solution consulting, or enterprise software delivery

• Practical background in using PLM or adjacent enterprise systems strongly preferred

• Demonstration and solution configuration experience preferred

• Technical Skills are a plus: AI Experience, XML programming, HTML, JavaScript, Databases (Postgres, MSSQL, Oracle)

• Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

• About Us

• Join Centric Software®, where digital transformation meets real-world impact. We design and deliver next-generation solutions that empower the world’s leading retailers, brands and manufacturers in fashion, luxury, footwear, outdoor, home, food & beverage, cosmetics & personal care and multi-category retail—to become smarter, leaner and more sustainable.

• Our philosophy is simple: attract the best customers by building the best solutions—crafted by the best teams across the globe.

• Together, we push boundaries, transform industries and shape the future of how products are made, launched and managed.

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