About this role
Job title: Premium Support [Beta]
About the Role
Premium Support [Beta] combines proactive Technical Account Management with priority access to experienced HubSpot specialists to help your HubSpot Enterprise platform scale. The program provides ongoing technical guidance and faster support when it matters most, with insight into new and upcoming features to support continued growth.
What You'll Do
- Provide proactive health checks, structured technical guidance, and continuous optimization as part of Technical Account Management to help your HubSpot platform scale as your business evolves.
- Serve as a liaison with a designated Technical Account Manager and coordinate with HubSpot specialists to deliver priority technical support across phone, email, and chat, with global coverage.
- Ensure premium response commitments: Super Admins receive a guaranteed first response on email tickets, with a 1-hour premium response or 30-minute response for business-critical issues.
- Share insights into new features to support continued growth and help customers maximize value from HubSpot.
What We're Looking For
- Experience supporting HubSpot Enterprise products or complex customer environments with enterprise-scale needs.
- Ability to provide proactive guidance, health checks, and optimization recommendations.
- Strong communication skills for coordinating across technical and business teams, and comfort delivering support across multiple channels (phone, email, chat).
- Familiarity with global support contexts and a focus on timely, high-quality issue resolution.
Compensation & Benefits
- Premium Support includes proactive Technical Account Management and priority access to experienced HubSpot specialists.
- Dedicated Technical Account Manager providing ongoing technical guidance, health checks, and continuous optimization to help scale your HubSpot platform.
- Advanced Technical Support with priority access across phone, email, and chat, including guaranteed first response for Super Admins (1-hour premium response, or 30-minute response for business-critical issues).
- Learn about new features and upcoming capabilities to support growth.