About this role
Premium Seating Guest Services at Credit Union 1 Amphitheatre- Tinley Park
Job Summary
Position Title: Premium Seating Guest Services
Important Note: This position is part-time/seasonal with hours beginning in May of 2026 and working through October of 2026.
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
As a Premium Seating Guest Services crew member, you help ensure safety and engage with guests to assist with their needs before, during and after the show. You will engage with season clients who purchase sky suites, floor boxes or premium seating throughout the venue.
WHAT YOU'LL DO
- Deliver exemplary customer service to help maintain customer loyalty.
- Greet guests and scan ticket upon entry to the venue, ensuring tickets are for the appropriate event.
- Assist guests with locating their seats.
- Check tickets for entry into VIP/ premium seating locations throughout the venue during the event.
- Guide guests to exits or provide other instructions or assistance in case of emergency.
- Assist with guest complaints, giving directions and keeping the venue safe, clean and presentable.
- Monitor crowd for behavior that needs to be addressed by venue management or law enforcement personnel.
- Participate in the post show clean of the venue. This may include collecting recycling, compost and trash from the lawn and/or reserved section.
- Partner with fellow crew members at the end of the show to close the venue- this may include picking up and properly storing event equipment, such as lawn chairs.
- Provide great customer service to all of our guests to ensure a memorable experience.
- Perform all other duties as assigned or needed.
- Position requires you to be able to work during all weather condi