About this role
Job title: Premium Lounge Host - Highmark Mann
About the Role
The Premium Lounge Host serves as the dedicated concierge for guests within the lounge, acting as their primary point of contact throughout the event. This role delivers refined, personalized service designed to make every guest feel welcomed, valued, and impeccably cared for with special attention given to donors and VIP guests. The Premium Lounge Host is responsible for maintaining an exceptional lounge environment, ensuring the space remains polished, comfortable, and inviting at all times. Anticipating guest needs, resolving requests with ease, and creating seamless, memorable experiences are at the heart of this position. Through thoughtful hospitality and elevated service, this role plays a key role in building loyalty, enhancing the premium experience, and encouraging guests to return.
What You'll Do
- Guest Interaction and Service: Welcome guests upon arrival, verifying proper credentials for access; deliver attentive, personalized service to guests throughout the event; serve as the primary point of contact for lounge and venue related inquiries, demonstrating thorough knowledge of the venue, available amenities, food and beverage offerings, and key locations, while addressing guest requests and concerns with professionalism and care
- Set-Up & Break Down: Assist with setup and breakdown of lounge décor, and related event tasks as needed
What We're Looking For
- You are organized, detail-oriented, and passionate about delivering elevated guest experiences.
- You thrive in live event environments and enjoy being hands-on in the venue, welcoming guests and creating a warm, polished atmosphere.
- You take pride in upholding service standards, ensuring lounge spaces are inviting and well-maintained, and anticipating guests’ needs before they arise.
- You communicate clearly, work well as part of a team, and bring a positive, professional presence to every show.