About this role
About the Role You'll be the face of Navan for our most strategic Premier clients during the critical migration from Reed & Mackay to Navan Premier. Bring deep enterprise travel program management expertise, a consultative mindset, and the ability to earn trust fast with sophisticated buyers. Own the end-to-end migration experience—from discovery and data migration through go-live and early adoption—ensuring every client launches with confidence and immediately feels the Navan difference. What You'll Do
- Client Advisory & Strategic Onboarding
- End-to-End Ownership: Lead complex, high-touch migrations from Reed & Mackay to Navan Premier, managing all workstreams, project plans, and timelines from kickoff to go-live.
- Stakeholder Management: Serve as a trusted advisor to senior stakeholders (travel managers, CFOs, procurement), maintaining high-quality communication and executive presence.
- Discovery & Workflows: Lead the discovery process to map legacy Reed & Mackay policies, workflows, preferred suppliers, reporting, and duty of care requirements into Navan solutions.
- Pre-Engagement Support: Identify and partner with the Sales team on pre-engagement opportunities and RFP responses.
- Technical Integration & Cross-Functional Alignment: Partner with Solutions Engineering, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success to resolve migration-specific complexities.
- Product Advocacy: Translate customer pain points and system gaps into actionable feedback to influence Navan’s product roadmap.
- Issue Escalation: Assist customers in quickly identifying potential technical risks and escalate them appropriately to ensure a seamless onboarding window.
- Payment & Expense Expertise is a must
- Change Management & Process Optimization
- Tailored Training: Design, develop, and deliver comprehensive change management and training programs (including written/video collateral, standard operating procedures, and remote/on-site training) to drive rapid end-user adoption.
- Playbook Development: Capture insights from each migration to continuously optimize process efficiency, build out work instructions, and scale the Navan Premier playbook. What We're Looking For
- Domain & Industry Expertise: 4+ years in enterprise SaaS implementation, account management, project management, or corporate travel program management.
- Travel Domain Knowledge: Deep familiarity with corporate travel programs, including policy configuration, traveler profiles, approval workflows, reporting, and duty of care.
- Expense & FinTech Exposure: Direct experience implementing or administering expense programs and/or corporate card programs.
- Financial Systems: Understanding of month-end close processes.