Pre-Sales Solutions Engineer

Job title: Pre-Sales Solutions Engineer

About the Role

Join Atlassian’s Mid-Market Solutions Engineering team as a Pre-Sales Solutions Engineer focused on turning customer challenges into Atlassian-powered outcomes. You will be the product expert in the pre-sales process, work closely with sales and partners to understand customer problems, and demonstrate how our portfolio can transform their teams. You’ll help advance enterprise deals by articulating value and solving complex business needs.

What You'll Do

• Partner with direct sales, partners and larger account teams on Mid-Market Accounts to map customer profiles, business problems, roadmaps, and solution success.

• Participate in customer discovery to understand current state, what business problems they want to solve, and map back to Atlassian products, platforms and solutions.

• Probe for and identify additional opportunities for cross-product/solution expansion.

• Investigate, discover, and assess client pain points.

• Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working.

• Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams.

• Lead compelling value-based demonstrations, both standard and customized, flexing across multiple stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio.

• Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision.

• Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together.

• Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management.

• Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress.

• What We're Looking For

• 1+ years of experience interacting with mid-market customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done.

• You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions.

• You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences.

• You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful.

• If you’re looking to be a cog in the system, this job isn’t for you. You’ve got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs.

• Compensation & Benefits

• Base pay ranges (USD) depending on geographic pay zones:

• Zone A: $118,800 - $155,100

• Zone B: $107,100 - $139,825

• Zone C: $98,100 - $128,075

• This role may also be eligible for benefits, bonuses, commissions, and equity.

• Atlassian offers a wide range of perks and benefits designed to support you and your family, including health and wellbeing resources, paid volunteer days, and more.