Pre-Sales Retail Principal Consultant

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

At Syntax, we help organizations modernize complex enterprise environments through deep SAP expertise, cloud transformation, automation, and AI-driven innovation. As part of our continued growth, we are seeking experienced SAP professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP landscapes.

The Pre-Sales Retail Principal Consultant plays a strategic role in supporting Syntax’s sales organization by leading solution design, shaping retail-focused proposals, and translating business needs into compelling SAP-based solutions. This role partners closely with sales, delivery, and subject matter experts to develop high-quality pre-sales materials, demonstrate retail and SAP expertise, and help position Syntax as a trusted transformation partner. The ideal candidate brings strong consulting skills, client-facing confidence, and deep knowledge of retail operations, enabling them to influence strategic decisions and support successful client pursuits.

Key responsibilities include leading discovery sessions with prospective retail clients to understand business objectives, operational challenges, and transformation priorities; designing and presenting SAP solution strategies tailored to retail industry requirements and Syntax capabilities; collaborating with sales teams to develop proposals, statements of work, estimates, and solution narratives; supporting RFP, RFQ, and RFI responses with retail industry insights and solution expertise; delivering compelling presentations, demos, workshops, and executive-level solution discussions; partnering with delivery, architecture, and functional teams to ensure proposed solutions are feasible, scalable, and aligned with best practices; translating complex retail and technology concepts into clear, client-friendly messaging; identifying risks, assumptions, dependencies, and differentiators during the pre-sales process; contributing to account planning, opportunity strategy, and pursuit execution for retail clients; staying current on SAP solution trends, retail industry developments, and Syntax service offerings; supporting internal knowledge sharing and continuous improvement of pre-sales methodologies and assets.

Required qualifications include extensive experience in SAP consulting, solution architecture, pre-sales, or a related client-facing advisory role; a strong understanding of retail business processes, including merchandising, supply chain, store operations, omnichannel commerce, or customer experience; proven ability to lead discovery, shape solutions, and influence client decision-making; experience developing proposals, presentations, and solution artifacts for enterprise clients; excellent communication, presentation, and stakeholder management skills; ability to work effectively across sales, delivery, and technical teams in a fast-paced environment; strong business acumen with the ability to connect technology solutions to business outcomes; demonstrated ability to manage multiple pursuits and priorities simultaneously; and a client-focused mindset with a track record of building trusted relationships.

Preferred qualifications include experience supporting large-scale retail transformation, modernization, or cloud migration initiatives; familiarity with enterprise consulting services across areas such as application management, automation, integration, analytics, or AI-enabled services; knowledge of retail technology ecosystems, including POS, merchandising, planning, supply chain, or commerce platforms; experience working with global retail organizations or consumer-facing brands; an appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services; and the ability to contribute to sales enablement content, best practices, and reusable pursuit assets.

Education and certifications include a bachelor’s degree in Information Systems, Computer Science, Business, Retail Management, or a related field, or equivalent practical experience; SAP certifications or other relevant professional certifications are preferred; additional training in solution consulting, enterprise architecture, or retail industry processes is a plus.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler. Competitive, above-average compensation. Global travel: With us, you can also work from abroad from time to time. Flexible working time models, home office. Attractive benefits, e.g. pension scheme or various health offers. A modern environment in which the “you” is part of it. Open feedback culture, flat hierarchies and a motivated team. Individual career planning with continuous training and coaching on the job.

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.