Pre-Sales Executive- French Speaking

Pre-Sales Executive- French Speaking

• Our client is a Customer Experience (CX) and Queue Management solutions provider operating across 13 African markets. Their product suite spans Queue Management Systems (QMS), Virtual QMS (VQMS), Self-Service Kiosks, Digital Signage, Appointment Booking, a CX CRM, and a CX Feedback Portal, primarily serving banking, healthcare, government, and enterprise clients.
• On their behalf, we are looking for a Presales Executive Francophone Africa: a bilingual commercial role responsible for supporting the sales team across French-speaking African markets. This person will prepare bids, proposals, and tender responses in both English and French, conduct product demonstrations for francophone prospects, and manage Proof-of-Concept (POC) engagements across markets including DRC, Senegal, Ivory Coast, and other Francophone territories. While French language proficiency is a critical requirement, strong sales and client engagement skills are equally important this is as much a commercial role as it is a linguistic one.

KEY RESPONSIBILITIES

• Identify and track tender opportunities across Francophone African procurement portals, government listings, banking and healthcare institutions, and donor-funded procurement platforms in target markets.

• Prepare and submit end-to-end RFPs, RFQs, RFIs, EOIs, and formal tender responses in both English and French, compliant with OHADA frameworks and local procurement regulations.

• Develop bilingual technical and commercial proposals including cost estimates, solution descriptions, scope of work, and capability statements tailored to Francophone market requirements.

• Conduct product demonstrations of the full solutions suite (QMS, VQMS, Self-Service Kiosks, Digital Signage, Appointment Booking, CX CRM, CX Portal) to prospective clients across banking, healthcare, and enterprise sectors in Francophone markets.

• Plan, coordinate, and manage Proof-of-Concept (POC) engagements from scoping through execution, including bilingual documentation, client feedback, and commercial follow-through.

• Support client discovery and needs analysis sessions to position the right solution for each francophone prospect.

• Prepare accurate bilingual quotations in coordination with country sales representatives, aligned to approved pricing and commercial frameworks.

• Maintain a tender calendar and compliance matrix to ensure zero missed deadlines across concurrent multi-market submissions.

• Manage and update CRM records (Zoho) with accurate deal stages, proposal statuses, and activity logs across all Francophone accounts.

• Produce regular reports in English on bid activity, demo pipeline, POC status, and win/loss analysis for leadership.

• SKILLS & COMPETENCIES

• Experience & Technical Background

• Bachelor's degree in Business, IT, Engineering, Telecommunications, Commerce, or a related field.

• Minimum 2 years of experience in a presales, bids, or commercial coordination role ICT, technology, or enterprise solutions environment preferred.

• French language fluency at C1 minimum written and spoken; you will draft proposals, lead demonstrations, and communicate with clients in French daily.

• Strong English communication all internal reporting, leadership updates, and cross-team coordination are conducted in English.

• Demonstrated experience in bids and tender management, including proposal preparation and end-to-end submission processes.

• Proficiency in Microsoft Office Suite, particularly Excel (pricing models, trackers), Word (bilingual proposal formatting), and PowerPoint (presentations and demos).

• Hands-on experience with a CRM system for pipeline and activity management Zoho CRM experience is strongly preferred.

• Familiarity with Francophone African procurement environments OHADA legal frameworks, donor-funded processes (World Bank, UNDP), or government tendering in DRC, Senegal, or Ivory Coast.

• Sales or account management background is a meaningful advantage.

• Experience conducting product demonstrations or supporting POC engagements in a technology context is a strong advantage.

• Direct lived or professional experience in DRC, Senegal, Ivory Coast, Cameroon, or another Francophone African market is an added advantage.

• Core Competencies

• Strong sales and client engagement skills language fluency alone is not sufficient; the ability to build rapport, handle objections, and drive deals forward is equally critical.

• Confidence and presence in client-facing settings including demonstrations, presentations, and POC reviews in both languages.

• Outspoken, confident, and commercially energetic comfortable leading client meetings and demonstrations in French without prompting.

• Culturally aware and adaptable across different Francophone markets understands that DRC, Senegal, and Ivory Coast require different commercial approaches.

• Highly organized and deadline-driven, with the ability to manage multiple concurrent bids across multiple markets.

• Proactive self-starter who identifies opportunities and drives engagement independently across a remote, distributed team.

• Collaborative and dependable sales reps in francophone markets rely on this person to deliver professional, accurate bilingual output on time.