Practice Patient Care Coordinator - Dermatology - Full Time

Job title: Practice Patient Care Coordinator - Dermatology - Full Time

About the Role Under the general supervision of the Practice Administrator/Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management and other patient care coordinator duties. Specifically, the PCC is the primary access point for patients and their families and is responsible that the patient receives timely, efficient and compassionate customer service.

What You'll Do

• Greet and arrive patients; secure signatures for all required documentation; and follows CHMG policies and procedures.
• Obtain and verify insurance and demographic information. Makes collection attempts while providing education on resources available. Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes and electronic desktops. Receives; tracks and educates patient of form completion requests.
• Supports a culture of yes in support of a patient centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.

What We're Looking For

• High School diploma or GED; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients.
• Proven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred.
• Ability to work independently and within a team; strong communication and organizational skills.

Nice to Have

• Familiarity with medical terminology (preferred).

Compensation & Benefits

• Salary not listed in posting. Concord Hospital is an Equal Employment Opportunity employer. The organization offers a comprehensive approach to career development, and accommodations are provided for applicants with disabilities upon request.