Practice Patient Care Coordinator

About the Role Under the general supervision of the Practice Administrator/Practice Manager or Assistant Practice Manager, the Practice Patient Care Coordinator (PCC) performs clerical and data management functions to support patient registration, referral coordination, phone management, and other PCC duties. The PCC is the primary access point for patients and families and ensures timely, efficient, and compassionate customer service. This role also combines front-desk responsibilities with coordinating patient information across primary, specialty, and ancillary services.

What You'll Do

• Greet patients and arrivals; secure signatures for required documentation; follow CHMG policies and procedures.
• Obtain and verify insurance and demographic information; make collection attempts while educating patients on resources.
• Reconcile work lists and reports.
• Facilitate patient care between primary, specialty, and ancillary services.
• Welcome and coordinate intake of patient information for new and existing patients; create and maintain medical records.
• Process and route all incoming calls or requests; respond to departmental and practice inquiries.
• Schedule, confirm or reschedule patient appointments; work Televox reports daily; promote Patient Connect enrollment.
• Distribute mail, faxes, and electronic desktops; receive, track and educate patients on form completion requests.
• Support a culture of "yes" in support of a patient-centered medical home.
• Work independently and within a team on special, nonrecurring and ongoing projects; coordinate multiple aspects of projects, events, and other complex activities.

What We're Looking For

• Education: High School diploma or GED; must pass annual registration competency exam; demonstrated customer service ability to interact with the public, staff and patients (preferred).
• Experience: Proven customer service experience; knowledge of medical office operations including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred.
• Certification, Registration & Licensure: None required.

Nice to Have

• Familiarity with medical terminology; prior experience in a medical office environment.

Compensation & Benefits

• Concord Hospital is an Equal Employment Opportunity employer; policy to provide equal opportunity to all employees and applicants and to prohibit discrimination on the bases listed in the posting (race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status).
• Applicants to and employees are protected under federal law. Reasonable accommodations available; contact Human Resources if needed.
• Salary information not disclosed in the posting.