Practice Manager - Division of Burn and Wound Surgery

Job title: Practice Manager - Division of Burn and Wound Surgery

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Division of Burn and Wound Surgery

Bring your healthcare operations expertise to a leadership role where you can make a direct impact on patients, providers, and staff.

We are seeking an experienced Practice Manager to lead the daily operations of our Trauma, Oral & Maxillofacial Surgery, Plastic Surgery, and Burn Management practice. This role is ideal for a collaborative healthcare leader who enjoys developing teams, improving workflows, and driving operational excellence in a fast-paced clinical environment.

What You'll Do

• Oversee day-to-day operations for a single-site or multi-site surgical practice

• Lead and develop administrative and clinical support staff through hiring, onboarding, coaching, scheduling, and performance management

• Ensure appropriate staffing coverage and coordinate solutions for staffing and operational challenges

• Monitor practice performance metrics and implement process improvements that enhance efficiency and service delivery

• Partner with physicians and leadership to support strategic initiatives, operational goals, and budget planning

• Oversee payroll processes, support revenue cycle activities, and ensure compliance with organizational policies, HIPAA requirements, and mandatory training standards

• Serve as a key member of the leadership team, providing operational support and cross-coverage as needed

• If you're a motivated healthcare leader who is passionate about building high-performing teams and delivering exceptional operational support, we'd love to hear from you.

Qualifications

Education

• Bachelor's Degree Related Field of Study required

• Can this role accept experience in lieu of a degree?

• Yes

• Licenses and Credentials

Experience

• Supervisory experience 5-7 years required and Experience working in a healthcare environment 5-7 years required

• Knowledge, Skills and Abilities

• Strong understanding of Microsoft Office, including Excel.

• Strong communication and organizational skills.

• Strong and proven leadership skills.

• Ability to work with staff of all levels.

• Excellent time management skills.

• Strong analytical and math skills.

• Knowledge of Accounting Principles, physician billing, and revenue cycle management.

• Ability to adapt to multiple and rapidly changing priorities and deadlines.

• Additional Job Details (if applicable)

• Remote Type

• Onsite

• Work Location

• 55 Fruit Street

• Scheduled Weekly Hours

• 40

• Employee Type

• Regular

• Work Shift

• Day (United States of America)

• Pay Range

• 65,998.40 - 96,033.60/Annual

• Grade

• 7

• At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

• Mass General Brigham Competency Framework

• At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.