Practice Assistant II, Sports Medicine

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGH Orthopedics, Sports Medicine Onsite Monday–Friday, 8:00 AM–4:30 PM

Build your healthcare career while making a meaningful difference in orthopedic care and the patient experience!

We are seeking an organized, motivated, and patient-focused Practice Assistant II to join the Sports Medicine team within the Department of Orthopedics at Massachusetts General Hospital. In this important administrative role, you'll help ensure smooth and efficient practice operations while creating a welcoming, supportive experience for patients receiving specialized orthopedic and sports medicine care.

This position is primarily focused on patient check-out and back-desk operations, including coordinating follow-up appointments, managing patient communications, and supporting providers and clinical staff. You'll also provide administrative coverage for team members during absences, making flexibility, teamwork, and strong organizational skills essential to success in this fast-paced practice.

What You'll Do

• Manage patient check-out processes, ensuring follow-up appointments, scheduling needs, and administrative requests are handled accurately and efficiently.
• Coordinate patient appointments, maintain accurate scheduling records, and assist with patient check-in and front desk coverage as needed.
• Greet and assist patients, respond to inquiries, and provide a welcoming and professional experience throughout their visits.
• Manage incoming calls, schedule appointments, route messages, and communicate effectively with patients and clinical teams.
• Process patient billing forms, scan documentation into Epic, and maintain accurate patient records.
• Request medical records, laboratory results, and other necessary documentation to support patient care coordination.
• Support daily back-desk operations, including preparing correspondence, maintaining appointment schedules, filing records, and distributing mail and faxes.
• Handle patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
• Collect patient co-payments when required and support registration and billing processes.
• Serve as an Epic Super User for scheduling, registration, and billing systems, with training provided.
• Assist with training colleagues and support advanced scheduling functions, including surgical scheduling, provider schedule changes, and appointment blocking, as needed.
• Provide administrative coverage for fellow team members during absences, helping maintain consistent workflows and uninterrupted patient service.
• Collaborate with sports medicine providers, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.

Qualifications

• High school diploma or equivalent required.

• 2–3 years of office experience required.

• Proficiency in Microsoft Office Suite and standard office equipment.

• Strong knowledge of office operations, standards, and administrative procedures.

• Excellent written and verbal communication skills, including the ability to compose professional correspondence and accurately relay information.

• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.

• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escalate complex concerns.

• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.

• Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.

• Flexibility to provide coverage across administrative functions and adapt to changing practice needs.

• Ability to follow established protocols, work independently within established processes, and collaborate effectively with multidisciplinary teams.

• Additional Job Details (if applicable)

• Why Join Our Team?

• Starting pay of $20.00 per hour, with increases based on years of experience.

• Comprehensive benefits, including medical, dental, and vision coverage.

• 403(b) retirement plan.

• Tuition reimbursement.

• Discounted MBTA pass and additional employee perks.

• Opportunity to grow your healthcare career within Sports Medicine and Orthopedics at Massachusetts General Hospital.

• Develop specialized expertise in orthopedic practice operations, patient check-out, follow-up scheduling, and care coordination.

• Gain valuable experience supporting a fast-paced sports medicine practice and coordinating administrative workflows.

• Collaborate with orthopedic specialists, sports medicine providers, and multidisciplinary teams dedicated to helping patients maintain mobility and return to the activities they enjoy.

• Build a strong foundation for continued professional growth through exposure to Epic, specialized patient services, and operational improvements.

• You'll play an essential role in supporting efficient Sports Medicine practice operations while helping patients feel informed, welcomed, and supported throughout their care. Join a collaborative team where your organizational skills, flexibility, and commitment to exceptional patient service make a meaningful impact every day!

• Remote Type

• Onsite

• Work Location

• 175 Cambridge Street

• Scheduled Weekly Hours

• 40

• Employee Type

• Regular

• Work Shift

• Day (United States of America)

• Pay Range

• $17.71 - $24.94/Hourly

• Grade

• 3

• At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

• Mass General Brigham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.

• Mass General Brigham Competency Framework

• At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.