Practice Assistant II - CFM

Job title: Practice Assistant II - CFM

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Department: OBGYN CFM

Schedule: Monday–Friday | Business Hours | Onsite

Compensation: Starting at $20.00/hour, with increases based on relevant experience

Benefits: Medical, dental & vision coverage, 403(b) retirement plan, tuition reimbursement, discounted MBTA pass & more!

Make a Difference Every Day

Join MGB as a Practice Assistant II and become an important part of a busy, patient-focused clinical team. You’ll help create a welcoming, efficient experience for patients while supporting providers and keeping daily practice operations running smoothly. This is a great opportunity for someone who enjoys working with people, staying organized, and being part of a collaborative healthcare environment.

What You’ll Do

• Coordinate patient appointments and provider schedules
• Welcome patients and support check-in, check-out, and co-pay collection
• Answer calls, route messages, and assist with patient questions
• Coordinate prior authorizations, prescription requests, test results, and provider messages
• Process billing forms and maintain patient records in EPIC
• Support advanced or surgical scheduling as needed
• Serve as an EPIC Super User, with training provided
• Assist with staff training and day-to-day practice operations

Qualifications

• What You’ll Bring

• High school diploma or equivalent required

• 2–3 years of office or administrative experience

• Proficiency with Microsoft Office and standard office technology

• Strong customer service and communication skills

• Excellent organization and time-management skills

• Ability to manage multiple priorities while maintaining accuracy and attention to detail

• Collaborative approach and ability to work effectively as part of a team

• Knowledge of general office operations and administrative procedures

• Additional Job Details (if applicable)

• Why Join Mass General Brigham?

• Join a world-renowned healthcare system recognized for excellence in patient care and innovation.

• Grow your career through professional development and advancement opportunities.

• Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.

• Remote Type

• Onsite

• Work Location

• 45 Francis Street

• Scheduled Weekly Hours

• 40

• Employee Type

• Regular

• Work Shift

• Day (United States of America)

• Pay Range

• $17.71 - $24.94/Hourly

• Grade

• 3