Post Office and Print Services Assistant

Hobart William Smith Colleges

Description

• Assists with various Post & Print Services operational duties which include supporting the functions of a full-service Post Office and Print Shop which includes printing, package and mail management. Helps with standard and non standard print needs as well as the delivery of office campus mail and package delivery, bulk mailing, student mailboxes and shipping vendors, provides reporting to leadership related to needs and issues.

Essential Responsibilities:

• Assist with supporting the operations of the Post Office and Print Services.
• Support incoming requests that flow through Print Shop Pro requesting printing and supplies from campus community and outside customers.
• Perform print shop-related duties on black/white and color multi-functional devices, and wide format printers working with software packages such as Photoshop, Publisher, Adobe, In-Design, PowerPoint, and Microsoft Word. Consult with customers on design that yields the best print results. Graphic Design experience is a plus.
• Operate, maintain, and troubleshoot print production equipment which includes but is not limited to wide format plotters, print production units, binding machines, cutting machines, standard and wide format laminating machines, and folding machines.
• Support requests from outside agencies, businesses, and community members which include invoicing and payment.
• Support the Print Services Manager with budgeting, procurement, stock materials, and invoicing, as well as maintain relationships with vendor service providers.
• Support the Print Services Manager with ordering, tracking, billing, and fulfillment of campus-wide paper and supply orders.
• Support as needed, campus-wide mailing requests such as printing, addressing, and bulk mailings in coordination with the campus Post Office.
• Help support the management of daily incoming/outgoing shipments from USPS, UPS, Fed Ex, DHL and all other carriers.
• Process outgoing mail and packages received from campus offices.
• Help manage Post Office and Print Services email.
• Supports the service of campus mail deliveries to all campus offices.
• Monitor and report issues with department van and delivery cart to Supervisor.
• Operate and troubleshoot Post Office mailing equipment and software.
• Help support student mailboxes.
• Help with training and support of student staffing.
• Participates in cross-functional projects at a departmental level.
• Represents Colleges and the department as a principal contact for community members, vendors, contractors, and the public.
• Performs other related duties as required.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and organizational skills required.
• This position requires regular lifting bags or mail or boxes of paper up to 50 lbs. and includes continual bending and stretching.
• A valid driver's license is required.
• Possess strong communication skills and be willing to take initiative.
• Strong customer service orientation; positive, helpful, resourceful.
• Highly reliable, flexible, and adaptable.