Post Loan Team Leader de cobranza

DiDi Fintech

In this role, you'll be...

• Realizar análisis y seguimiento continuo de los resultados de gestión con el propósito de identificar oportunidades de mejora.
• Generar controles enfocados en la mejora de productividad y efectividad.
• Ejecución y apego a políticas y procedimientos de los controles internos de cobranza.
• Seguimiento a los indicadores para el área, buscando mejorar y maximizar la recuperación de los portafolios de Cash Loan y Credit Card.
• Localizar a los deudores y ponerse en contacto con ellos para acordar el pago de la deuda. Controlar las cuentas para identificar pagos vencidos.
• Asegurar el registro preciso e informar de la actividad de cobranza.
• Seguimiento y apego a Procesos de Calidad y Call model.

We're eager to be in touch because you have...

• 1 año mínimo en el puesto de team leader, en la misma empresa.
• Experiencia en industria Financiera (Banco/Servicios Financieros) o Fintech.
• Experiencia en seguimiento a ejecutivos de cobranza, Conocimiento, Cumplimiento y Mejora continua en indicadores.
• Conocimiento y manejo de reportes para entrega de resultados, forecast (proyecciones).
• Experiencia trabajando apegado a controles de Calidad telefónica, Call model, Registro gestiones telefónicas.
• Experiencia trabajando con grupos de entre 15 y 20 agentes telefónicos.
• Dominio de habilidades blandas como Manejo de Conflicto y Comunicación Efectiva.

You'll love working at DiDi because...

We create user value We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.