Portuguese Customer Service Rep

The Role

The JobSquad Solutions Team is currently looking for a Portuguese Customer Service Rep to work at a company located in the Miami, FL area!

Job Title: Portuguese Customer Service Rep

Job Location: Miami, FL 33186

Pay and Hours for Job + Benefits: $65k - $68k per year

Job Description:

• Serve as a liaison and primary contact between the Business Development Manager, customer, and internal company staff to manage and develop business for multiple customer accounts, and to assure excellent customer service and customer satisfaction.
• Build and maintain strong relationships with potential and existing customers.
• Process purchase orders in ERP System, including verification of pricing, and facilitate shipping deadline coordination with customers and internally by participating in weekly Shipping Meetings.
• Provide documentation to customers with order status updates including Order Acknowledgments, Order Confirmations, batch records, CofAs and Bill of Ladings.
• Assist with POs, scheduling, tracking and disposition of discrepancies with customer supplied raw material, and facilitate with internal departments as applicable.
• Support Business Development to generate new business by sending samples, informational brochures, etc..
• Generate and facilitate approvals for change requests related to new products, existing products and/or change in raw material specifications and MBRs.
• Excellent written and verbal communication skills required to communicate with customers, all internal departments and management team.
• Support Marketing & Sales KPI targets including inquiries, revenue, margins, new business, forecast accuracy, customer satisfaction and over dues.
• Monitor and communicate with the lab regarding the final completion of pending COAs for products released under quarantine.
• Prepare preliminary COAs to send to the customer along with pre-shipment samples.
• Prepare spreadsheets and /or tracking tools to support in account analysis.
• Handle customer product complaints, product returns and/or credits, including the tracking and resolution
• Assist accounting in collecting payments from pre-paid accounts and overdue accounts and assist with billing discrepancies
• Able to do simple weight conversions and calculations in order to provide information to customers or potential customers.
• Order or prepare affidavits, early release letters, deviations and certifications for customers, including but not limited to GMP certificates, certificates of Free Sale, Insurance Liability Certificates

Requirements

• Two to Three years in related field.

• Computer literate (Microsoft Excel and Word).

• Working knowledge of NAV ERP is a plus

• Professional with good phone skills and a pleasant manner.

• Bilingual (English/Portuguese).

• Able to effectively communicate in English written and oral.

• Good knowledge of basic mathematical skills.

• Able to multi-task.

• Able to follow routine verbal and/or written instructions.

• Able to work under pressure and meet deadlines.

• On-site position in West Kendall, 33186

• Salary: $65k - $68k per year plus full benefits

• The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.

AF12345

Posted Oct 29, 2026

Professional Services

JobSquad

$30/hr

Miami, FL

Contract to Perm

Apply Now