Portfolio Services and Client Relationship Specialist, Analyst

We are looking for process driven data Analysts with financial and client relationship background to work within the data governance team processing, analyzing, validating and reviewing financial information submitted to a large provider of risk finance in Luxembourg. Our clientenhancesthe lending capacity of financial intermediaries and stimulates bank lending to SMEs and medium sized enterprises by providing guarantees that encourage financial intermediaries to increase lending volumes. Financial intermediaries are institutions specializing in financial transactions such as banks, insurance companies, investment banks, pension, and mutual funds.

The role will require the selected candidates to process, analyze and validate periodic investor reports from financial intermediaries. Among other tasks, the candidate will review transaction performance by monitoring outstanding amounts, defaults, triggers, and investigate the warnings, and escalate these as required. The role includes daily communication with financial intermediaries and the client to obtain investor reports and information for a successful processing, analyzing and inclusion of transaction data in the client’s database.

Key responsibilities

• Responsibility for driving and delivering client experience and needs, through daily interactions.

• Participate enthusiastically in the continuous improvement of our control environment, policies, and procedures, including writing and updating team policies, procedures, and presentations as necessary.

• Obtain and review quarterly inclusion reports.

• Analyze and monitor monthly/quarterly investor reports data in the Client’s in-house system.

• Perform preliminary checks based on monthly/quarterly investor data.

• Check compliance and quality of data provided in the investor reports with contractual terms.

• Send weekly status summary to the Client.

• Draft quarterly risk report.

• Daily communication with internal and external stakeholders to ensure timely delivery, analysis, and flagging of potential concerns according to the agreement.

• Trouble shoot and support Financial Intermediaries.

• Perform data input activities.

• Assist stakeholders with any ad hoc/project work.

Requirements

• Bachelor’s degree in finance, economics, or equivalent combination of education with 2-4 years of work experience, preferably in a multinational environment.

• Customer and data focused with strong clientservice/relationshipand data management experience and a passion for service perfection.

• Comfortable liaising with clients and internal stakeholder at all levels.

• Excellent written and oral communication skills in English. Any additional languages, such as:French, Spanish, German and Italianare an advantage.

• Ambitious, proactive problem solver, positive, ‘can-do’ attitude, and willingness to stretch and grow outside the comfort zone.

• Excellent attention to detail and analytical skills. Ability to prioritize and deliver tasks as promised while maintaining high quality and consistent results.

• Strong planning and organizational skills, operatingand controlling own priorities to meet deadlines.

• Reliable and trusted teammate with strong integrity and ethics. Driven to be a productive part of a high functioning, collaborative team, and to work in a high expectation and high impact environment.

• Proficient with Excel and other MS Office application, and ability to quickly learn proprietary systems.

• Result-oriented and able to ‘roll up the sleeves’ to accomplish crucial tasks.