Portfolio Product Owner

Portfolio Product Owner

Description

• We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

• At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

• This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Portsmouth, NH, and Remote.

• You must be authorized to work in the United States without employer sponsorship now or in the future. We will not sponsor employment visas. Candidates who will require future sponsorship, including candidates on CPT/OPT/STEMOPT who will require future sponsorship, are not eligible to apply.

• Hiring Manager - Timothy Maguire

Job Introduction:

• The Global Network Communication team within the GDS organization is seeking to fill a Portfolio Product Owner position. This role owns the product strategy for one or multiple complex functional areas, the delivery of which generally spans across portfolios. Candidate will represent the voice of the customer and the organization through the delivery of business value. Works closely with stakeholders (business and technology), including executive leadership, to define and prioritize cross portfolio features and stories, ensuring alignment with customer needs and short- and long-term organizational goals. Understands customers' problems in detail and ensures the problems are clearly defined, prioritized and the squad/team is focused on the most valuable work for the organization. Collaborates with squad/teams, technologies and architects across multiple portfolios to develop a deep understanding of the technologies and systems they support. Identifies existing capabilities and ensures their adoption where needed within the portfolio as well as identifying capability gaps and ensuring there isn’t duplicative efforts taking place to help reduce redundancy and promote reuse.

About the job

Accountable for leading cross portfolio strategic initiatives.

Sets ambitious and clear cross portfolio strategy, develops comprehensive product vision and translates into roadmaps based on ongoing input from stakeholders.

Accountable for developing and achieving product level KPIs.

Manages product(s) with expert level of strategy, scope, and complexity.

Leads IT and business leadership to align development and business goals and priorities while working with stakeholders and the squad/team to remove roadblocks to execution.

Owns and maintains the product cross portfolio/program level backlog and is accountable for its contents and prioritization.

Resolves open issues/questions quickly and efficiently.

Contributes to priorities for and leads portfolio quarterly planning.

Leads the analysis and reporting on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product.

Maintain knowledge of the industry, marketplace, and competitive landscape external to Liberty, and apply that to product strategy ensuring customer-driven design considering user pain points.

Qualifications

• Bachelor's degree in business, computer science, humanities etc. Master’s degree preferred.

• Minimum of 10+ years of Product Owner experience.

• Experience in Contact Center Technologies.

• Experience with SIP and Telephony Technologies.

• Advanced knowledge of Agile development methodologies.

• High level of proven business expertise is needed to set clear priorities for product and understand business value impacts.

• Develop strong stakeholder relationships and influence across multiple organizational boundaries.

• Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs.

• Ability to lead varied audiences through census building.

• Technical proficiency required to participate in sprint planning and have an informed, independent voice.

• Strong influencing skills.

AI Fluency:

• Actively uses AI tools to improve the speed, quality, and scale of work; can point to concrete workflows where AI adds value; critically evaluates and validates AI-generated output; and applies AI responsibly, protecting confidential and customer data.

• Employees may apply for a new role after completing 12 months of employment in their current position.

• Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.