Portfolio Operations Manager

Job Description

Overview

The Portfolio Operations Manager serves as the operational leader of the Portfolio Operations Lane within the Portfolio Management & Operations Office (PMO&O) and functions as the primary extension of division leadership across the Division's three-pillar operating model. This role is responsible for owning the portfolio operating rhythm, governance frameworks, executive coordination, and cross-functional integration that enables the Division Leader to effectively lead all inclusive organizational pillars simultaneously.

The Portfolio Operations Manager partners closely with Delivery Directors, the General Manager – Model T, Program Managers, IG corporate stakeholders, and the broader PMO&O team to ensure portfolio activities remain aligned, visible, and executable. This role plays a critical leadership role during PMO&O stand-up, organizational mobilization, governance activation, and long-term operational maturity.

Responsibilities

• Portfolio Operating Rhythm Management

• Own the Division's leadership operating rhythm

• Coordinate executive meetings, governance cadence, and strategic reviews

• Manage portfolio-level action tracking and follow-up

• Prepare executive briefings and leadership reports

• Drive accountability for cross-organizational commitments

• Cross-Functional Integration

• Serve as the primary coordination point across Model T and PMO&O

• Align organizational priorities across delivery and enablement pillars

• Manage portfolio-level dependencies and resource allocation discussions

• Resolve cross-functional escalations

• Facilitate executive decision-making

• Governance & Standards Oversight

• Oversee PMO&O governance framework execution

• Ensure portfolio standards are consistently applied

• Champion organizational consistency across delivery organizations

• Support audit readiness and operational reviews

• Strategic Initiative Management

• Lead strategic PMO&O initiatives

• Coordinate cross-divisional projects

• Support business growth opportunities

• Drive continuous improvement of the portfolio operating model

• Executive Operations Support

• Act as a force multiplier for the Division Leader

• Manage executive communications and stakeholder engagement

• Support executive presence at internal and client-facing events

• Protect leadership capacity and prioritize executive time

• Escalation Management

• Serve as the first escalation point for portfolio-level issues

• Coordinate resolution across delivery organizations

• Maintain visibility into critical risks and issues

• Provide structured updates to leadership

Qualifications

• Required Qualifications

• 8–12+ years of experience in portfolio operations, PMO leadership, business operations, chief of staff, or executive operations roles

• Experience supporting executive leaders across large, complex organizations

• Proven ability to manage cross-functional governance and coordination

• Strong analytical, organizational, and communication abilities

• Experience driving operating rhythm and executive cadence

• Strong stakeholder management and partnership skills

• Preferred Qualifications

• Experience supporting:

• Managed services delivery

• Large-scale workforce solutions

• Manufacturing, semiconductor, or technical services environments

• Multi-program or multi-client portfolios

• Familiarity with Insight Global operating model

• PMP, Lean Six Sigma, or equivalent certifications

• Key Performance Indicators (KPIs)

• Executive operating rhythm consistency

• Cross-functional alignment effectiveness

• Action item completion rate

• Escalation resolution time

• Apply

• Posted Date

• 10/14/2026

Locations:

• Phoenix, Arizona

• Zip/Postal Code

• 85016

• Position Type

• Full-Time

Req ID:

• 7896

Remote:

• On-site