Portfolio Growth Officer

Portfolio Growth Officer at Fortknox Outsourcing

Fort Knox Outsourcing was set up to cater to the growing need of businesses in Nigeria to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible!

We are recruiting to fill the position below:

Job Title: Portfolio Growth Officer

Locations: Abuja (FCT), Lagos, Kano, Port Harcourt - Rivers, Aba - Abia, Akwa Ibom - Uyo, Delta - Warri, Ibadan - Oyo, Kaduna, Enugu, and Ogun

Employment Type: Full-time

Key Responsibilities

• Manage assigned zero-utilised, dormant, suspended, underutilised, and growth-potential merchant accounts.
• Build and maintain strong relationships with assigned merchants.
• Analyse merchant activity, financing needs, repayment history, and account restrictions to identify reasons for inactivity.
• Develop and execute merchant reactivation strategies to drive first and repeat credit utilisation.
• Conduct targeted field visits to verify businesses, strengthen relationships, and resolve issues requiring physical intervention.
• Collaborate with Retention, Operations, Credit, and Risk teams to resolve KYC, documentation, repayment, and account-related issues.
• Monitor early-stage repayments and escalate delinquency in line with approved policies.
• Suspend utilisation activities where there are identified credit or risk concerns.
• Maintain accurate and up-to-date portfolio records and performance trackers.
• Protect merchant information and ensure compliance with approved processes and controls.
• Identify opportunities to increase sustainable portfolio utilisation and revenue.
• Minimise repeated inactivity across the assigned merchant portfolio.

Requirements

• Bachelor's degree or HND in Business, Finance, Economics, Marketing, or a related discipline.

• Minimum of 3 years' experience in relationship management, field sales, SME lending, portfolio management, or financial services.

• Good understanding of merchant businesses, working-capital cycles, customer activation, and repayment management.

• Proven ability to identify customer challenges, handle objections, and convert opportunities into measurable commercial results.

• Strong communication, negotiation, relationship-management, and field-execution skills.

• Proficiency in Microsoft Excel, CRM systems, and performance tracking tools.

• Willingness to travel regularly and work across assigned commercial territories.

• Remuneration

• Salary: N203,000 monthly

• Benefits: HMO, Transport allowance of N50,000.

Application Closing Date

20th October, 2026.