About this role
Job Overview The Director, Client Services – EMEA is responsible for the overall health, performance, and growth of a portfolio of client accounts across the region. This senior leadership role drives revenue growth, profitability, client satisfaction, operational excellence, and team development while serving as a strategic partner to clients, internal stakeholders, and Business Development. The successful candidate will provide portfolio-level leadership, identify growth opportunities, and ensure high-quality delivery that aligns with client and business objectives.
This is contract role for 1 year term.
Key Responsibilities
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Portfolio Leadership
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Own portfolio performance, including revenue delivery, profitability, forecasting accuracy, and client retention.
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Provide strategic direction across accounts, ensuring alignment to business priorities and long-term growth objectives.
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Identify operational efficiencies and optimize resource allocation across projects and teams.
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Anticipate client needs and guide teams toward high-value opportunities.
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Client & Account Leadership
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Build and maintain trusted relationships with senior client stakeholders.
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Provide executive oversight of project portfolios, ensuring quality delivery, scope management, and financial performance.
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Develop a deep understanding of client business challenges, industry trends, and competitive landscapes to deliver strategic recommendations.
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Support resolution of complex client or project issues.
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Organic Growth & Business Development
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Partner with Business Development to identify and secure growth opportunities within existing accounts.
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Contribute to account planning, solution development, proposals, and client presentations.
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Drive organic revenue growth through strategic account expansion and value-added services.
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People Leadership
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Lead, mentor, and develop Client Services team members.
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Support talent development, knowledge sharing, succession planning, and capability building.
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Foster a collaborative, high-performing culture across functions.
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Organizational Leadership
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Contribute to operating model improvements and organizational initiatives.
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Champion cross-functional collaboration, communication, and alignment across teams.
Qualifications
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Bachelor’s degree required.
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10+ years of Client Services, Account Management, or related leadership experience within learning, communications, consulting, or agency environments.
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Demonstrated success leading client portfolios, driving revenue growth, and managing financial performance.
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Strong leadership, communication, negotiation, and stakeholder management skills.
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Experience working in complex, cross-functional environments.
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Success Measures
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Portfolio revenue growth and profitability.
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Client satisfaction, retention, and account expansion.
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Forecast accuracy and operational efficiency.
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Team engagement, stability, and performance.
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Achievement of strategic growth objectives.