Porter / Valet

Job title: Porter / Valet

Your Role in the Story

As a Porter / Valet at LUURA, you are often the first and last point of contact for guests, playing a vital role in shaping their overall guest experience. With professionalism, efficiency, and warmth, you ensure smooth arrivals and departures, assist guests with their luggage and vehicles, and provide a welcoming, well-organized front-of-house environment.

This role requires strong interpersonal skills, physical capability, responsibility, and attention to detail, as well as the ability to work independently while coordinating closely with F&B, Front Office, Security, Engineering and Housekeeping teams.

Key Responsibilities

• Welcome guests warmly upon arrival and provide courteous assistance with luggage and personal belongings.
• Safely park, retrieve, and manage guest vehicles in accordance with LUURA valet procedures (where applicable).
• Assist with guest departures, ensuring luggage and vehicles are ready and delivered promptly.
• Maintain an organized, clean, and presentable entrance, driveway, and lobby area.
• Escort guests to rooms or hotel facilities and provide basic information about LUURA services and amenities.
• Handle guest belongings with care, responsibility, and discretion at all times.
• Manage luggage storage, tagging, and tracking accurately and securely.
• Coordinate with Front Office and Concierge regarding guest arrivals, departures, and special requests.
• Observe and report any suspicious activity, safety hazards, or maintenance issues to the Engineering and/or Security team.
• Follow lost & found procedures for any items discovered while handling guest belongings.
• Respect guest privacy and maintain confidentiality at all times.
• Ensure valet equipment, trolleys, and storage areas are clean, organized, and in good working condition.
• Adhere to traffic laws, safety standards, and LUURA vehicle-handling procedures.
• Maintain a professional appearance, posture, and courteous behavior at all times.
• Support other departments when required to ensure seamless hotel operations.
• Adhere strictly to LUURA standards, SOPs, and policies.

Qualifications

• Who We’re Looking For

• Previous experience as a porter, valet, bell attendant, or in a guest-facing hospitality role is preferred.

• Valid driving license (required for valet duties).

• Confident and safe driving skills with knowledge of basic vehicle handling.

• Strong communication and interpersonal skills with a service-oriented mindset.

• Professional, trustworthy, and discreet when handling guest property and vehicles.

• Ability to work independently and remain calm during busy periods.

• Good communication skills; English knowledge is an advantage.

• Team-oriented, proactive, and well-presented.

• Eligible to work in an EU country.

• English knowledge will be considered a plus.

• Passionate about hospitality, culinary trends, culture, and the art of service.

• Additional Information

• Perks You’ll Love

• Team rates at LUURA, Ennismore & Accor properties worldwide.

• Discounts at our restaurants, bars, and cafes.

• Access to art, cultural events & live music nights.

• Recognition that matters — from surprise gifts to team celebrations.

• Beautiful team spaces & comfortable accommodation (where applicable).

• Ready to Dive In?

• Bring your energy, your ideas, and your true self — and let’s create something unforgettable together.