Porter | Concierge

Porter / Concierge - Full Time

Location: Hotel Chadstone Melbourne - MGallery Collection, Melbourne, Australia

External Reference: REF114133Y

Region: Luxury & Lifestyle

Job description As a Porter / Concierge, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - luggage assistance, valet parking and responding to guest requests - whilst at the same time, creating stories that stay.

• Be the first point of contact and greet guests with a warm welcome every time
• Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
• Share your knowledge and passion for Melbourne with visitors to our city
• Be the "face" of our hotel
• Welcome our guests and make them feel special
• Assist guests with general enquiries and luggage requests
• Valet parking of cars
• General Porter duties as required

Hourly Pay rates:

• Mon to Fri: 27.08 plus 2.95 evening loading after 7pm
• Saturday: 33.85
• Sunday: 40.62
• Public Holidays: 60.93

Plus:

• Guaranteed weekly hours
• Annual leave entitlements
• Sick leave entitlements

What we can offer you:

• A fun work environment where your job is simply to make people happy!
• A genuine sense of community… our team is one big family
• Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit our great city
• Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!
• If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
• Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

Qualifications

• Victorian full drivers license is essential
• An energetic, team-focused and can-do attitude
• Enthusiasm to connect with guests and to hear their story
• Exceptional communication skills both written and verbal
• Excellent attention to detail
• The ability to work across a 7 day roster - evenings, mornings and weekends

What’s in it for you:

• Great benefits – worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program

• A supportive, dynamic team environment in one of Melbourne’s most iconic luxury hotels

• Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute

• Endless growth opportunities as part of Accor, Australia’s largest hospitality employer – with access to industry-leading training, career pathways across a global network, and the ability to truly shape your future

• Join Hotel Chadstone Melbourne MGallery

• We can’t wait to welcome you!