About this role

Police Telecommunicator

Location

Georgetown, Texas 78626

Job Type

Staff - Full Time, Hourly, Regular

Job Number

202600121

Division

Finance & Administration

Department

University Police

Opening Date

10/23/2026

Description

Benefits

ABOUT US
Located in Georgetown, Texas, Southwestern University is an independent, four-year undergraduate institution offers a top-ranked integrated arts and sciences curriculum that incorporates the humanities, fine arts, social sciences, and natural sciences.
At Southwestern University, we are committed to fostering an environment where every individual feels respected, valued, and empowered. We believe that a thriving community is built on the strength of varying perspectives and experiences, and we strive to create an atmosphere of mutual respect and understanding. Our actions are guided by a commitment to fairness, openness, and the belief that our differences are what make us stronger as a whole.
POSITION OVERVIEW
Reporting to the Communications & Police Records Coordinator, the Police Telecommunicator provides monitoring support for the fire and burglar alarm system, camera system and answers all incoming calls to the Police Department. The Police Telecommunicator is considered "essential" and may require attendance to ensure emergency assistance at all times to the Southwestern community. Under Federal law (Clery Act), all individuals who work for a campus police department are campus security authorities (CSA). Campus security authorities are responsible for reporting Clery Act crimes that may be reported to them. Individuals who are selected for employment will receive CSA training.

DUTIES

Assist SUPD administratively with customer service for students/staff/faculty/visitors.
Performs additional duties as assigned related to supporting the Police Department.
Monitor all fire and burglar alarm systems, including assistance with routine testing of all fire and burglar alarm systems.
Monitor surveillance camera system for security purposes.
Contacts Emergency Services using 911 for campus emergencies related to fire alarms or medical emergencies.
Answers Police Department incoming calls and redirect to the appropriate department and able to prioritize non-emergency calls and follow call taking instructions and dispatch officer.
Monitor severe weather and notify Chief of Police for possible Emergency Notification to SU community.
Send Emergency Alerts to the SU community for any emergency situations as directed by the Chief of Police.
Create detailed log of all activity related to alarms, cameras, phone calls, and foot traffic at the PD.
Contact Student Life, Maintenance, Facilities, or other departments as needs arise.
Create monthly operator schedule.
Ensure all shifts are covered for extreme weather, holidays and vacations.
Train part-time operators.
Create reports related to camera monitoring and communicate with IT for trouble areas.
ADDITIONAL DUTIES
Attend Division/SUPD meetings as required.
Maintain Campus Lost & Found and issue Temporary Parking Permits.

QUALIFICATIONS

High School Diploma or GED.
Pass a comprehensive background investigation, psychological exam, and drug test for appointment as a telecommunicator (Chapter 217 Texas Administrative Code).
Must obtain a telecommunicator license 12 months from appointment date.
Highly proficient knowledge of Google/Microsoft applications.
Possess a basic knowledge of telephone systems (answering, transferring calls).
Ability to read, understand and follow written & verbal instructions.
Excellent customer service skills involving verbal, written, and listening skills.
Flexibility regarding changing priorities.
Maintain strict confidentiality.
Ability to work independently and as a member of a team.
Demonstrate a professional manner with all internal and external University communication.
Ability to perform professionally under stressful situations.
Ability to attend work consistently and maintain a regular work schedule.
Willingness to comply with University Safety Program.
Willingness to adhere to the University's core values.
Have knowledge, understanding, and acceptance of cultural differences and the diversity within the campus and community.
Further preferred qualifications which are also desirable for performing the listed duties.
Hold a current TCOLE Telecommunicator License.
Some experience working with Alarm systems related to fire, burglar and surveillance cameras.
ADDITIONAL INFORMATION
Starting Hourly Salary: $17.00 per hour. The final offer for the successful candidate will be commensurate with experience and may exceed the starting hourly rate.
This position is not eligible for employer immigration sponsorship. Applicants must be authorized to work in the United States without requiring employer-sponsored work authorization
All individuals hired are required to complete the federal employment eligibility verification process as required by applicable law.
Southwestern University is an E-Verify employer.
Southwestern University is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.
We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. If you need reasonable accommodation for any part of the employment process, please contact us by [redacted].
Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report— Southwestern University Annual Safety and Fire Report is available online at https://www.southwestern.edu/life-at-southwestern/safety-security/annual-security-reports/ containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 512-863-1435.
Southwestern University offers a comprehensive benefits package, which includes health and welfare insurance (medical, dental, and vision), life and AD&D insurance, long-term disability coverage, generous contributions to a 403(b) retirement account, an Employee Assistance Program (EAP), various paid time-off programs (for staff positions), undergraduate tuition assistance for you and your dependents, access to athletic facilities, free parking, and discounted meal rates, along with other benefits designed to support your well-being and work-life balance.
Employer
Southwestern University
Address
1001 E University Ave
Georgetown, Texas, 78626
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