About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
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Meet and greet guests.
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Answer telephone in Poker area and questions from potential players.
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Maintain waiting lists for all Poker games using the Bravo system.
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Open and maintain games.
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Page players when seats are available and escort players to tables as needed.
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Provide buy-ins to players as needed.
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Perform credits and fills with Dealers.
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Transport cash and chips to and from Poker Cage as needed.
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Wash and reset decks as assigned.
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Maintain constant contact with Floor person to ensure proper servicing of guests.
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Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
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Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
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Promote positive guest and team member relations at all times.
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Maintain a clean, safe, hazard-free work environment within area of responsibility.
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Perform other duties as assigned
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EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
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High school diploma or equivalent required. Prior guest service, poker experience and/or poker certificate preferred.
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ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
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Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
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Must successfully pass background check.
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Must successfully pass drug screening.
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Must be twenty-one (21) years of age.
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Must be able to work holidays and weekends, as well as flexible shifts.
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KNOWLEDGE OF:
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Pertinent federal, state, and local laws, codes, and regulations.
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Hard Rock operations.
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Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
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ABILITY TO:
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Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
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Solve practical problems and deal with a variety of situations.
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Be flexible to work varying shifts and time schedules as needed.
PAY RANGE:
$2 - $25/Hourly