Podium Sales Manager

Podium Sales Manager ($10,000 SIGN-ON *POTENTIAL)

locations

Marriott's Grand Chateau

time type

Full time

posted on

Posted Yesterday

job requisition id

JR94522

Minimum Requirements and Qualifications

• Proficiency in reading, writing, and communicating verbally in English (additional language may be required in certain locations).
• Proven ability or strong desire to meet and exceed performance goals.
• Strong communication, interpersonal, and presentation skills.
• Outgoing, energetic, and team-oriented mindset.

Education, Certification, or Licenses Preferred/Required

• High school diploma or GED.
• Minimum of 1-3 years of sales, hospitality, marketing, or customer-facing experience.
• Incumbent is required to maintain an active and in-good standing professional Real Estate License or Timeshare Registration where mandated by law.

Physical Ability

• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping.
• Able to stand, sit, or walk for an extended period or for an entire work shift.

Work Schedules

• Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.
• Must have full availability, including weekends and holidays.

Competencies

Leadership

• Professional Demeanor - Exhibiting behavioral styles that convey confidence; making a good first impression and representing the organization in alignment with its values.
• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions and choosing a course of action.
• Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.
• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

• Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.
• Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment of goals; acting proactively and going beyond what is required.
• Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions.
• Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Learning and Applying Personal Expertise.

• Applied Learning - Seeking and making the most of learning opportunities to improve performance of self and/or others.
• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• General Sales Location Operations - Knowledge of the operating principles and practices of sales locations including tour flow management, sales presentation, sales closings, and general operating procedures.
• Business Acumen - Understanding and utilizing business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Work in contact with the public using strong communication and customer service skills.

ESSENTIAL FUNCTIONS

Job Specific Tasks

Building Customer Base

• Support development of self-generated business by working existing customer base and local community.
• Evaluate and analyze the book of business for site/sales team to generate more sales, referrals, track escrows, etc.

Managing the Sales Experience

• Deliver engaging group and one-on-one presentations within a state-of-the-art sales environment at our award-winning resorts
• Generate sales opportunities by initiating guest interest and utilizing effective closing techniques in the capacity of sales manager
• Effectively communicate the value and benefits of the Abound network by Marriott Vacations
• Build commonality and trust with prospective customers through personalized guest interactions
• Provide information and answer questions for guests regarding specific topics related to vacation ownership, seasonal travel and financing options.
• Review and approve documentation for a sale.
• Close deals with the signing of paperwork and notarizing contracts.
• Handle any overflow from tour waves.
• Support the presentation and ratification of contracts to new owners.

General Business Management

• Conduct and/or contribute to material for Daily Huddles/Line Ups.
• Conduct and/or participate in regular sales management meetings to review both the week and period performance and make action plans to ensure peak performance.
• Participate in ongoing sales, product, and career development training
• Attend all required training sessions, team meetings, and coaching sessions; stay current on product knowledge, industry trends, and performance objectives.
• Encourage and support the establishment of a positive work environment that recognizes both individual and team accomplishments and provides a safe haven for open and honest communication.
• Manage the Guest Experience and the integrity of the brand name by making sure that all associates represent the company in an ethical, moral and professional manner always.
• Determine when issue escalation is required.
• Develop, maintain and enhance a Culture of Excellence in all facets of the Sales Gallery/Center operation.
• Consistently deliver exceptional guest experiences while maintaining professionalism and brand standards

Providing Service to Others

• Respond to customer questions, complaints, and/or concerns.
• Develop plans to proactively deal with and mitigate common customer problems/complaints.
• Communicate with customers when escalated issues arise.
• Coordinate with Quality Assurance and New Owner Admin/Contracts to relay important information or issues down to the sales line.
• Respond to cancellations with call back to customer.

Managing - Coaching the Sales Workforce

• Manage the onboarding of new Sales Executives and ensure proficiency in the sales process before a Sales Executive is put into the rotation.
• Provide real-time coaching and consultation regarding approach to closing sales (e.g., provision of a specific business case, offering an Encore opportunity).
• Conduct one-on-one coaching meetings and deliver feedback to Sales Executives.
• Conduct performance reviews with Sales Executives to review sales goals, progress against goals, and actions required to achieve personal and organizational goals.
• Plan, rollout, and monitor incentive programs (e.g., SPIFs) to motivate/drive Sales Executive performance.
• Facilitate regular training and feedback sessions with new hires.
• Address issues related to employee concerns (e.g., work-place conflict, performance issues).
• Maintain a presence on the sales floor during selling sessions to serve as a resource for Sales Executives on an as needed basis.
• Supervise and monitor sales presentations to ensure effective conformity with standards in terms of