About this role
Platform and Compute Engineer
About the job Platform and Compute Engineer
PLATFORM & COMPUTE ENGINEER
Location: South Africa (Shift-Based / On-Call)
Industry: Technology / Cloud & Infrastructure
A leading organisation is seeking a Platform & Compute Engineer to support enterprise cloud, managed services, and infrastructure environments.
This role is ideal for a technically capable engineer with strong Microsoft platform experience, who can operate in a high-availability environment and support critical systems across 24/7 operations.
THE ROLE
You will be responsible for maintaining the availability, performance, and stability of enterprise infrastructure across cloud and managed environments.
Key responsibilities include:
- Infrastructure Support & Operations
Providing day-to-day support across server, network, and cloud environments
Managing incidents, problems, service requests, and change requests in line with ITIL practices
Troubleshooting technical issues and delivering effective resolutions
Supporting managed services environments and customer infrastructure
- Platform & Systems Management
Supporting Microsoft platform technologies, with a strong focus on:
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Microsoft Intune
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Microsoft SCCM
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Administering and maintaining Windows Server environments, including:
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Active Directory and Entra ID
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DNS and identity services
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Azure IaaS environments
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Performing routine maintenance, backup validation, and failover testing
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Ensuring high availability across enterprise infrastructure
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Project & Change Support
Supporting new deployments, onboarding, and transition of environments into support
Implementing change requests, including impact and risk analysis
Supporting out-of-hours changes and maintenance activities where required
Contributing to project delivery and infrastructure improvements
- Monitoring, Documentation & Continuous Improvement
Maintaining accurate technical documentation and system records
Capturing recurring issues and performing root cause analysis
Identifying trends and contributing to continuous improvement initiatives
Updating ticketing systems with clear and detailed progress notes
- Collaboration & Service Delivery
Working closely with project, transition, and service delivery teams
Supporting customer-facing reporting and incident documentation
Participating in on-call rotations and 24/7 support environments
Engaging in technical discussions and customer interactions where required
WHAT WE ARE LOOKING FOR
Key requirements:
- Diploma or Degree in IT or related field (or equivalent experience)
- 1–2 years' experience in infrastructure, support, or systems administration
- Strong experience administering:
- Microsoft Intune
- Microsoft SCCM
- Experience with Windows Server environments and services
- Exposure to Azure IaaS environments
- Strong understanding of ITIL-based service environments
Advantageous:
- Certifications such as:
- Microsoft Azure (AZ-900, AZ-104)
- Microsoft Endpoint Administrator (MD-102)
- ITIL Foundation
- Exposure to:
- Azure Virtual Desktop (AVD)
- VMware or Hyper-V
- Server hardware environments (Dell, HP, IBM)
- Scripting (PowerShell or similar)
WHO YOU ARE
- A structured and analytical problem-solver
- Able to work under pressure in high-impact environments
- Detail-oriented with strong documentation discipline
- A clear communicator across technical and non-technical stakeholders
- Customer-focused with a service delivery mindset
- A proactive team player who can also work independently
WHY THIS ROLE
- Opportunity to work in enterprise cloud and managed services environments
- Exposure to modern Microsoft and Azure technologies
- Hands-on experience in high-availability, 24/7 operations
- Opportunity to build strong infrastructure and cloud expertise
- Dynamic environment with continuous learning and development
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