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Planner / Senior Planner (Customer Order Planning)

Bosch Group
Bayan Lepas, Pulau Pinang, Malaysia Posted Oct 12, 2026
Full-timeOn-site

About this role

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Job Description

  • Responsible as main interface with EDL counterpart and customer with effective coordination internally in addressing issues.

  • Responsible on managing customer orders for complex projects from start to delivery. Ensure smooth coordination with all relevant stakeholders and operations.

  • Analyze sales forecast with sales team.

  • Analyze customer demand and customer pull pattern for inventory control at plant and external warehouse

  • Minimize overhanging materials.

  • Maintain, check and ensure accuracy of demand loading in SAP for MRP run to fulfill customer requirement based on priority.

  • Prepare production schedule with the objective of:

  • BPS principles

  • Meeting customers’ demands and achieving 100% daily attainment

  • Optimizing utilization of manufacturing resources (e.g. minimizing set-up or conversion losses)

  • Controlling inventory accuracy

  • Tracking daily schedule vs. production actual output

  • Attend Daily Leadership Routine (DLR) on order fulfillment, critical supply materials and operation related.

  • Coordinate raw material issues with LOP Procurement Planner in affected Value Stream & SMT Value stream.

  • Set priorities with the operational logistic section on the movement of finished products for timely shipment.

  • Coordinate shipment arrangement with EDL counterpart or customers. Strategic planning to minimize special premium cost (e.g. change of ship mode or service level) to support situation requirement.

  • Work on special freight claims and OT (overtime) claims due to customer short lead-time pull-in request.

  • Prepare reports e.g. Delivery Performance, Attainment report etc. as and when needed.

  • Support activities related to Bosch Production System (BPS), e.g. Pull System, Leveling and EPEI for continuous improvement.

  • Execute production planning by using Procon Planning Tool.

  • Strong expertise in planning and initiate or support Automation report i.e Power BI dashboard, RPA etc for process efficiency and effectiveness.

  • Work together and support each other within LOG. Support and work towards achieving the departmental goal.

  • Perform any other duties assigned by immediate superior from time to time.

  • Mentor and guide junior planners as and when needed.

  • Senior Planners lead and coordinate cross-functional problem-solving efforts to address operational issues and maintain on-time delivery and customer satisfaction.

  • Escalate customer order fulfillment issues that affect a single Value Stream (Level 1).

Qualifications

  • Bachelor's Degree in any discipline.
  • 3+ years of experience in order management, production planning, supply chain, or related functions.
  • Exposure to manufacturing operations and planning processes is an advantage.
  • Strong communication, stakeholder management, and coordination skills.
  • Excellent analytical, data management, and decision-making capabilities.
  • Ability to work independently while collaborating effectively within a team.
  • Proactive, adaptable, and able to thrive in a fast-paced environment.
  • Strong sense of responsibility, ownership, and continuous improvement mindset.

Additional Information

  • Leave Entitlement e.g: Annual Leave, Medical Leave and etc
  • Company Insurances and etc

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