About this role
Physical Security Service Desk Technician
Careers / MSP Service Desk
Provides remote support and troubleshooting for access control, video surveillance, and intrusion systems. Handles client requests, performs system health monitoring, and coordinates with field technicians.
Full-Time Tucson, AZ or Phoenix, AZ Mid Level
About this role
The Physical Security Service Desk Technician runs remote support for our installed base of access control, video surveillance, and intrusion systems. You handle health monitoring, remote diagnostics, configuration changes, and coordinate field tech dispatch when an onsite is required.
Location & Travel
Hiring locations
- Tucson, AZ
- Phoenix, AZ
Travel requirement
No regular travel required.
International travel
Not required.
Compensation
Pay range
$21 to $26 per hour
Offer factors
Where you land in the range depends on experience, certifications, and role scope.
What you'll do
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Remote support for Avigilon Alta, Avigilon Unity, and Rhombus physical security platforms
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Health monitoring across the installed base (camera offline alerts, controller issues)
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Configuration changes (user adds/removes, schedule updates, alert tuning)
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Coordinate field technician dispatch for onsite work
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Document every change in HaloPSA
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What we're looking for
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2+ years in physical security tech support or comparable IT/network role
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Familiarity with at least one major access control or VMS platform
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Basic networking (subnetting, VLANs, port forwarding)
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Strong written communication for client-facing tickets
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Eligible to work in the U.S.; based in or relocating to Tucson or Phoenix
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How We Work
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Our Core Values
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These four values are the same on every role. They describe how the team operates, not the duties of this posting.
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Dream Big, Then Make It Real
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Bring the ambitious idea, then do the work that makes it real. Ambition counts here, and so does follow-through.
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Client Driven Results
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Your scoreboard is the client's result. Find the solution, own the outcome, and treat their success as the job.
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Own Your Progress
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You own your work, your misses, and your next skill. We help. We do not hide from problems.
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We Do It Right
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Do the correct thing even when no one is watching. Quality is the job, not a slogan.
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Equal Opportunity
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Unió Digital hires for skill, character, and fit with our team. Full stop. We do not consider race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, or any other legally protected characteristic in employment decisions.