PHONE OPERATOR

PHONE OPERATOR MONTGOMERY, AL

Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, start the assessment.

Responsibilities

• Login to the phone system and answer calls through the call queue.
• Handle the caller's request or transfer to the appropriate person.
• Schedule appointments for all providers at all offices with the exception of physical therapy.
• Accurately register new patients in the PM system, which includes entering demographic information and insurance policies.
• Verify insurance policy information is accurate and policy is active.
• Register patients and schedule appointments for requests by fax from outside providers.
• Scan records into patient charts.
• Handle prescription refills received by phone and fax; message provider, send Rx, and notify the patient.
• Enter insurance referrals in the patient's chart.
• Reschedule appointments when providers are out of office, an insurance referral is needed, a service is denied, or there is a credentialing error.
• Properly handle messaged sent in the EHR and fax queue.
• Fax missing orders to imaging facilities or other providers' offices when needed.
• Schedule tests for patients when approved by the provider; create the order, schedule the test, call the facility, call the patient, and fax the order.
• Answer questions about work excuses, coordinate with provider, and fax to the correct employer or patient.
• Look through scheduled appointments for time gaps, incorrect scheduling, or missing documents needed to see the patient.
• Work on assignments with other departments within the practice when needed or assigned by your supervisor.

Required Skills

• Shows initiative and dependability
• Ability to work in a team environment
• Ability to solve problems independently
• Shows a positive attitude towards patients, callers, coworkers, providers, and administration
• Pays attention to detail, accurately records information, is punctual, and organized
• Good verbal and written communication

Education

Experience

• Required

• 2 years

• Customer Service

• Licenses & Certifications

• Equal Opportunity Employer

• This employer is required to notify all applicants of their rights pursuant to federal employment laws.

• For further information, please review the Know Your Rights notice from the Department of Labor.