About this role
The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations, negotiating repayment arrangements, and ensuring timely recovery of outstanding balances while maintaining a positive customer experience.
Key Responsibilities
- Contact customers regarding overdue loan repayments
- Negotiate repayment plans and follow up on payment commitments
- Educate customers on available payment options
- Maintain accurate records of customer interactions and payment status
- Escalate difficult or unresolved cases as required
- Respond professionally to customer inquiries and complaints
Requirements
- Previous experience in collections, customer service, call center, or loan recovery is an advantage
- Strong communication and negotiation skills
- Good record-keeping and attention to detail
- Basic computer proficiency
Salary
- ₦100,000
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