Pharmacy Technician - Clinic Pharmacy Liaison (Medication Access Coordinator)

Description

• A Day in the Life" videoOpportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care. Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.

• The Pharmacy Technician - Clinic Pharmacy Liaison (Medication Access Coordinator) is an on-site, clinic-embedded role that supports coordination between Genoa pharmacy teams, partner clinic care teams, and patients to promote timely access to medications and an excellent patient experience. This position builds strong clinic relationships, connects patients to Genoa pharmacy services, supports prescription routing and prior authorization workflows, and completes proactive outreach to reduce delays in therapy and improve adherence. Working under the guidance of pharmacy leadership, the liaison helps ensure consistent workflows between clinic and pharmacy teams, identifies routine barriers to medication access, and supports process improvements within established procedures and regulatory requirements.

Primary Responsibilities:

• Serve as an on-site pharmacy resource within the partner clinic to support coordination
• Build relationships with clinic staff, providers, and pharmacy teams
• Support prescription routing and prior authorizations
• Monitor prescription status and resolve delays
• Recruit and enroll patients into Genoa services
• Conduct adherence outreach and manage refills
• Coordinate medication delivery as needed and where permitted by state regulations
• Maintain accurate documentation and insurance information
• Ensure compliance with HIPAA and regulations
• Identify workflow gaps and support process improvements

Success Measures:

• Increased patient enrollment and engagement
• Improved prescription turnaround time
• Enhanced adherence and refill completion
• Strong clinic and provider satisfaction
• Accurate documentation and compliance