Pharmacy Intake Specialist I

Job title: Pharmacy Intake Specialist I

Role: The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules.

Responsibilities

• Completes the intake process of all applications into Customer Relationship Management System (CRM)
• Associates and tags all images to the patient, data enters all information including patient demographic information, physician information, drug information, and all relevant application data such as income information, household information and insurance information into the CRM
• Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data
• Completes initial assessment of simplified application
• Identify appropriate work flow based upon business rules
• Collaborate cross functionally to ensure processes are followed according to business rules and policies
• Ensure all patient cases are documented in the CRM in accordance with all business rules and policies
• Conduct renewal and year end recertification’s process as determined by the Patient Assistance Program
• Readily assists on special project within job scope to improve reimbursement optimization when requested by management
• Manages incoming and outgoing mail
• .

Qualifications

• High school diploma or equivalent required. College or a 2-year Associate Degree is preferred

• A minimum of 1-3 years’ experience within an office or administrative setting

• Exposure to core insurance (Medical and Pharmacy Benefit) knowledge a plus

• Strong attention to detail and work independently with minimal direction

• High quality customer service skills

• Ability to express ideas clearly in both written and oral communications

• Equal Opportunity Employer

• We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.