About this role
JOB SUMMARY
As the EC Customer Engagement Lead of JD, you will own the metabolic business strategy, strategic platform partnerships, and overall commercial performance of the JD/Ali channel. You will shape the channel growth agenda, integrate platform and internal resources, guide the JD/Ali E-commerce Manager, and ensure compliant execution to strengthen patient access and deliver sustainable business growth.
KEY RESPONSIBILITIES
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· Channel Strategy & Business Planning: Own metabolic channel strategy, annual and quarterly business plans, commercial priorities and channel targets, aligning platform opportunities with the retail and e-commerce business strategy.
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· Strategic Partnership & Resource Integration: Lead JD/Ali platform partnerships, commercial negotiations and joint business planning; secure appropriate platform resources and coordinate Marketing, Medical, Finance, Supply Chain and other relevant stakeholders.
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· Business Performance & Growth: Account for overall JD/Ali channel performance; monitor revenue, market share, channel effectiveness and investment efficiency, and initiate corrective actions where required.
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· Commercial Innovation & Patient Access: Identify compliant opportunities for new customer engagement, digital services, access pathways and commercial innovation within the JD/Ali ecosystem.
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· Team Leadership & Execution Oversight: Provide direction, coaching and performance guidance to the JD/Ali E-commerce Manager; oversee key commercial campaigns and ensure delivery against business priorities.
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· Market Intelligence & Compliance: Monitor customer, platform and competitive trends while ensuring all channel activities comply with applicable policies, laws and internal governance.
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EDUCATION AND EXPERIENCE
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· Bachelor's degree or above; marketing, business, healthcare or a related discipline preferred.
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· Typically 10+ years of relevant commercial experience, including substantial pharmaceutical/healthcare e-commerce, platform partnership or channel leadership exposure.
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· Demonstrated JD/Ali platform experience and strong understanding of pharmaceutical e-commerce business models, operations and regulatory requirements.
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· Proven ability to lead business planning, external partnerships, cross-functional alignment and commercial performance management.
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SKILLS REQUIREMENTS
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· Strong strategic thinking, business judgment, stakeholder influence and cross-functional collaboration.
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· Excellent communication and presentation skills in Chinese and English.
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· Strong execution, planning, problem-solving and adaptability in a dynamic commercial environment.
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INTEGRITY & COMPLIANCE
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Perform all responsibilities in accordance with Pfizer policies, applicable laws, industry codes and internal approval processes. Maintain integrity, transparency and appropriate handling of patient and business information.
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FOR INTERNAL APPLICANTS
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Internal applicants must meet applicable company eligibility, compliance and performance requirements.
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Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
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Marketing and Market Research