About this role
The VA will serve as a Case Manager, acting as the central coordinator for personal injury files (car accidents, slip and falls).
TASKS:
- Conducting welcome calls and maintaining regular communication regarding recovery
- Facilitating medical treatment, ensuring compliance with doctor recommendations, and monitoring progress
- Interfacing between the lawyer, injured client, medical providers, and insurance adjusters
- Gathering medical records/bills and organizing the "demand package" for settlement
Requirements
QUALIFICATIONS
- Excellent Communication skills, as they will communicate directly with the firm's clients
- Strong empathy as the firm's clients are injured parties usually from vehicular accidents and some may be seeking settlement due to permanent injury
- Discretion as they must be sure to follow guidelines in what can and CANNOT be communicated with the clients (e.g., they must never promise a huge payout to the clients).
- Persuasiveness as they will remind clients to continue all necessary medical treatment even if the clients "feel fine"
- Strong Time Management skills. The caseload once they are fully active will be 100-150 cases.
MINIMUM SYSTEM REQUIREMENTS:
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PRIMARY SYSTEM
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Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
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Computer Memory/RAM: 8.00 GB
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Computer Operating System: At least Windows 11 64-bit or macOS Ventura
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Headset: Any USB-type headset with noise-cancelling feature
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Camera: Capable of a clear and crisp video output
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BACK-UP SYSTEM
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OPTION 1 (BACKUP SYSTEM):
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Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
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Computer Memory/RAM: 8.00 GB
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Computer Operating System: at least Windows 11 64-bit or macOS Ventura
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Headset: Any USB-type headset with noise-cancelling feature (Optional)
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OPTION 2 (POWER SUPPLY - UPS):
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Must be capable of powering your work station for at least 3 hours
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Typically a device with 240Wh or higher will be sufficient
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Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
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PRIMARY INTERNET CONNECTION
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DSL / Fiber Connection - Minimum of 100mb/s contracted
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BACK-UP INTERNET CONNECTION
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Minimum of 20mb/s (Cell)
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RECOMMENDED SYSTEM REQUIREMENTS
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PRIMARY SYSTEM
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Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
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Computer Memory/RAM: 16.00 GB
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Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
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Headset: Any USB-type headset with noise-cancelling feature
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Camera: Capable of a clear and crisp video output
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BACK-UP SYSTEM
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OPTION 1 (BACKUP SYSTEM):
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Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
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Computer Memory/RAM: 16.00 GB
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Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
-
Headset: Any USB-type headset with noise-cancelling feature
-
Camera: Capable of a clear and crisp video output
-
OPTION 2 (POWER SUPPLY - UPS):
-
Must be capable of powering your work station for at least 3 hours
-
Typically a device with 240Wh or higher will be sufficient
-
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
-
PRIMARY INTERNET CONNECTION
-
DSL / Fiber Connection - Minimum of 500mb/s contracted
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BACK-UP INTERNET CONNECTION
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Minimum of 20mb/s (Cell or wired)
Benefits
RATE AND REWARDS:
- Starting rate is $800 (USD) monthly
- Employment Type: Independent Contractor
- Free Training
- Paid Time Offs
- HMO Coverage
- Optical Rewards
- Performance-Based Increase
- Permanent Work From Home