Personal Banking Relationship Officer

Personal Banking Relationship Officer

Job Position: Personal Banking Relationship Officer

Job Locations: Abia, Abuja (FCT), Akwa Ibom, Anambra, Bayelsa, Cross River, Delta, Ebonyi, Edo, Ekiti, Enugu, Imo, Kogi, Kwara, Lagos, Niger, Ogun, Ondo, Osun, Oyo, Plateau, Rivers, and Taraba

Employment Type: Full-time

Job Summary

• We are seeking a results-driven and customer-focused Personal Banking Relationship Officer to acquire new customers, manage existing relationships, grow deposits, and drive the adoption of the Bank's personal and retail banking products.
• The successful candidate will be responsible for building strong customer relationships, identifying financial needs, promoting appropriate banking solutions, achieving sales targets and ensuring an excellent customer experience.

Key Responsibilities

• Acquire new customers through direct sales, referrals, networking, field marketing and other business development activities.
• Develop and maintain strong relationships with existing and prospective customers.
• Promote and sell personal banking products including savings and current accounts, salary accounts, debit cards, digital banking solutions, loans and other approved products.
• Drive deposit mobilization and grow the value of customer portfolios.
• Identify customer financial needs and recommend suitable banking products and services.
• Generate quality leads and follow up consistently to convert prospects into customers.
• Conduct customer visits and participate in field sales and marketing activities.
• Cross-sell and upsell relevant banking products to existing customers.
• Monitor assigned customer portfolios and identify opportunities for increased business.
• Achieve and consistently exceed assigned acquisition, deposit, revenue and product sales targets.
• Educate customers on the use of digital banking channels and self-service solutions.
• Ensure accurate completion and submission of account-opening and other customer documentation in line with regulatory requirements.
• Maintain accurate records of customer interactions, sales activities and prospects.
• Follow up on customer requests and complaints and ensure timely resolution or escalation.
• Maintain a strong understanding of the Bank's products, services, pricing and competitive offerings.
• Monitor competitor activities and provide relevant market intelligence to management.
• Ensure full compliance with the Bank's policies, procedures, KYC requirements, AML regulations and other applicable regulatory guidelines.
• Prepare and submit regular sales and performance reports to the appropriate supervisor.
• Participate in branch campaigns, customer acquisition drives and other business development initiatives.

Requirements

• Minimum of HND or Bachelor's Degree in any discipline.
• 1–2 years of experience in banking, financial services, sales, customer acquisition or relationship management is preferred.
• Experience in personal banking, retail banking, direct sales, or business development is an advantage.
• Strong understanding of banking products and customer acquisition strategies.
• Excellent communication, negotiation and interpersonal skills.
• Strong sales and relationship-management abilities.
• Ability to work independently and meet challenging sales targets.
• Customer-focused, proactive and commercially minded.
• Good knowledge of Microsoft Office and digital banking/customer management