About this role
Mashreq
Personal Banking Advisor
Department
Direct BankingCenter
Direct Supervisor
Team Leader - Direct Banking Center
Job Number
2
Job Purpose
To delight internal and external customers over the telephone.
3 Dimensions
Operating Budget
Number of Staff
Capital Exp. Budget
Other
4 Key Result Areas
Interact with customers over the phone to understand their banking needs.
Provide excellent customer service to achieve customer loyalty.
Resolve problems over the telephone on the spot.
Convert sales opportunities to meet financial targets.
Clarify and explain procedures and products over the telephone.
Capture and report customer feedback towards continual product development.
Operates in a Call Centre environment where the interface with customers is over the telephone.
Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
Mostly related to explaining procedures or providing information regarding retail banking products.
Also involves root cause analysis and reversals of charges and fees when necessary.
5Operating Environment, Framework and Boundaries, Working Relationships
Operates in a Call Centre environment where the interface with customers is over the telephone.
Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
6 Problem Solving
Mostly related to explaining procedures or providing information regarding retail banking products.
Also involves root cause analysis and reversals of charges and fees when necessary.
7 Decision Making Authority & Responsibility
Limited to certain functions which enable on-the-spot problem resolution.
8 Knowledge, Skills and Experience
1-3 contact center experience
University Graduate (preferably with some finance / banking or maths component).
Arabic and English .
Very customer focused.
Computer literate
Excellent communication skills
Strong listening skills.
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Job Info
Job Identification
7185
Job Category Mashreq Egypt COE
Posting Date 11/05/2026, 07:02 AM
Apply Before 01/04/2027, 07:00 PM
Job Schedule Full time
Locations
Egypt
(Fulltime office (FTO))
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Egypt