Personal Banker

Personal Banker

Salary range £34,726 - £34,726

Location St Helier

End date Tuesday 13 October 2026

Job type Permanent

Posted date Posted Today

We're rebooting an icon and building the future of finance.

Find out why you should join us.

JOB TITLE: Personal Banker

SALARY: £34,726

LOCATION(S): Jersey

HOURS: Full-time, 35 Hours

WORKING PATTERN: Our colleagues will be required to work from branch as part of this role.

Colleagues with disabilities can be supported with workplace adjustments.

What you’ll be doing:

As a Customer Support colleague, you'll support customers either in branch, conversational banking or over the telephone. You'll work as part of a team to meet customers financial and service needs, delivering an excellent customer experience.

You'll ensure efficient, professional service and fair outcomes, especially for vulnerable customers and help Britain prosper by making appropriate referrals and adhering to LBG priorities, regulatory requirements, and the Group's values and code of responsibility.

In this role you’ll:

• Review, verify and enter information accurately into company systems, while supporting customers in line with established processes and procedures

• Help customers build confidence using digital banking tools, guiding them to self-serve for their day-to-day banking needs

• Provide a friendly, professional and positive experience for every customer interaction

• Follow risk, regulatory and compliance processes to help deliver fair and consistent outcomes

• Take part in role-related training and development to build your knowledge, skills and confidence.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

• Customer Focus – able to support customers with confidence, care and professionalism, including handling more complex enquiries using established procedures

• Communication Skills – comfortable building positive relationships with customers and colleagues, both in person and through other communication channels

• Accuracy and Attention to Detail – able to complete administrative and data processing tasks accurately, including working with company systems and records

• Organisation Skills – able to manage routine tasks efficiently, follow processes and support others where needed

• Risk and Compliance Awareness – understands the importance of following processes, systems and procedures, and raising any concerns appropriately

• Willingness to Learn – keen to develop skills and knowledge through training, feedback and day-to-day experience.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies.

Ready for a career where you’ll learn and thrive?

Apply today and find out more.

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.

Job ID

161668

Agile Working Options

Job Share

Apply now

Search for more roles

Think all banks are the same? You'd be wrong.

We're a fast paced, forward thinking business that's shaping finance as a force for good.

A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

Think all banks are the same? You'd be wrong.

We're a fast paced, forward thinking business that's shaping finance as a force for good.

A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

Benefits that work for you

Our benefits are designed to support you both in and out of work. We offer a competitive pay and benefits package including health insurance, pension, holiday allowance, family leave and flexible working.

• Benefits

• Development and progression

• With us, your development is a priority, and we’ll ensure you have the right tools to grow and learn.

• Our offices

• Our newly renovated offices boast state-of-the-art tech and top-class facilities to help colleagues to connect, collaborate and thrive in an environment so they can do their best work for our customers.

• Our offices

• A talent community for you

• Not ready to apply for anything just yet? Don't worry, join our talent community. We're matching amazing people to new opportunities every single day.

• Join our talent community

• At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

• We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• Close

• Click to close the overlay tray content

• Benefits that work for you

• From holiday allowance and flexible working options to private health cover and generous pension contributions, we’ve built a benefits package that works for everyone.

Join us and you’ll have access to:

• Pay and Bonus – competitive salaries as well as bonus aligned to group, business area and individual performance.

• Hybrid working giving you the option to work from home for up to three days a week, extended up to five days a week over the summer period.

• Private medical insurance providing all colleagues with access to quality medical care, including accommodation, nursing care and specialist advice.

• Generous pension scheme with employer contributions. The more you save, the more we'll contribute to your plan, starting with 9% if you pay in 3% of your salary, going all the way up to 15% if you contribute 6% or more.

• Financial products and colleague offers – you’ll be able to take advantage of all our financial products, some at a discounted rate, including current accounts, home and car insurance and loans.

• Family leave – from day one you’ll be able to have 52 weeks' leave after your child is born or placed for adoption; six months of that leave is fully paid. Partners can have six weeks of fully paid paternity leave.

• Holiday trading - buy or sell extra days to suit your lifestyle.

• Share plans align your reward package.

• Development and progression

• From the moment you join us, to every step you take in your career with us, you’ll be learning, developing and growing.

• You’ll be empowered to tailor your own learning and development to meet your needs, whether that be on-the-job, formally or informally, through others such as mentoring or coaching, or more intentionally through learning courses or gigs.

• We’ll help you take ownership of your career, with clear pathways, practical resources and the freedom to move across teams and roles. When you grow, everyone benefits!

• Transformed office spaces

• We’ve reimagined our workspaces with sustainability front of mind and to support how we work today and tomorrow. From vibrant social hubs and quiet breakout zones to tech-enabled meeting rooms and flexible desk booking, our offices are built for connectivity and creativity.

In our new offices, you’ll find:

• Tech enabled workspaces with height adjustable desks, collaboration spaces and meeting rooms so you can do your best work

• Modern kitchenettes, working cafés, wellbeing rooms and fitness spaces to support health and wellbeing

• Inclusive spaces, carefully designed with everyone in mind

• Local clubs and networks which give a strong sense of community

• We work in a flexible way, but when you are in the office we want you to love being there. That’s why we’ve made a huge investment in our places, so our colleagues have the right tools to better serve our customers, collaborate with others, and reach their full potential.

• Loading...