About this role
About the Role Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client's financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will work toward attracting new clients to KeyBank and expanding relationships with existing clients based on their unique financial needs. What You'll Do
- Build relationships with clients to understand financial goals and provide guidance.
- Engage in conversations to uncover needs and present solutions to support financial wellness.
- Prospect for new clients and develop/expand relationships with existing clients.
- Work as part of the branch team to deliver excellent customer service and meet banking goals.
- Use in-person and proactive outreach to support clients and KeyBank. What We're Looking For
- Strong communication and interpersonal skills; ability to listen, understand client needs, and explain financial options clearly.
- Customer-service oriented with a focus on building trust and delivering a positive client experience.
- Ability to work in a fast-paced branch environment and manage multiple tasks.
- Self-motivated, results-oriented, and comfortable with proactive outreach.