About this role
Job title: Personal Banker
About the Role Personal Bankers at KeyBank serve as problem solvers, trusted advisors, and partners to individuals and businesses in our KeyBank communities. They engage clients in meaningful conversations to uncover needs and provide guidance and solutions that support financial wellness, both in person and through proactive calling efforts. As part of the branch team, the Personal Banker helps attract new clients and expand relationships based on each client's unique financial goals.
What You'll Do
- Embody a strong client experience culture by being present with every client and teammate, and recognizing the impact we can have on their day, personally, professionally, and financially.
- Listen for client needs and uncover opportunities through thoughtful, proactive conversations.
- Engage clients in deeper conversations to uncover needs and provide guidance and solutions to support their financial wellness, in person and through proactive calling.
- Attract new clients to KeyBank and work with existing clients to develop and expand relationships aligned with their financial goals.
- Be a client-first, sales-driven, self-motivated, and competitive individual; contribute to strong teamwork, communication polish, and confidence within the branch.
What We're Looking For
- A client-first mindset, combined with sales-driven performance, self-motivation, and a competitive spirit.
- Strong teamwork, communication polish, and confidence to interact with clients and teammates.
- Ability to listen for client needs and engage in meaningful conversations to uncover opportunities.
- Comfort and adaptability to work in a branch environment while supporting clients' financial goals.