About this role
Per Diem Patient Access Representative Associate
Requisition number: 2383268 Job category: Healthcare Delivery Primary location: Hastings, Minnesota Date posted: 09/11/2026 Overtime status: Non-exempt Travel: No Location: 1175 Nininger Rd, Hastings, MN 55033 Job Summary: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record.
Primary Responsibilities:
- Greets and welcomes patient in person
- Collects demographic and insurance information
- Checks in or interviews patients to complete appropriate paperwork
- Directs patient to their appointment or procedure
- May assist in scheduling add-on appointments
- Verifies eligibility and benefits information for payers and interprets results
- Obtains signatures from patients as needed
- Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
- Uses resources, tools, and procedures to complete accounts in assigned work queues
- Assist patients in completion of request for information forms and submits to appropriate department
- May gather medical record information from all departments for collection
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 6+ months of customer service experience in an office/hospital setting
- Intermediate level of proficiency with Microsoft Office products
- Ability to work on a Per Diem basis, within 1st shift, 2nd shift, or 3rd shift
- Ability to work minimum of 1 shift every two weeks
- Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule
- Must be 18 years of age or older
Preferred Qualifications:
- Revenue cycle experience
- General office experience
- Flexibility to occasionally work other shifts as business requires
Soft Skills:
- Quality communication skills
- Dependability
Note: The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis (Internal Candidates) are not eligible to receive a sign on bonus.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from 16.00 to 29.00 per hour based on full-time employment.
Join Us at our Virtual Job Fair to learn more about this position! Wednesday, October 14th | 12pm - 2pm CDT. Register here: https://uhg.hr/RSVP-patientaccess-event
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are an equal opportunity employer. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
RPO #RED