People Services Specialist

Job title: People Services Specialist

Job Description

Who You’ll Work With

Operating within a global, centralized HR Support Center, the People Services Specialist plays a pivotal role as a subject matter expert, contributing advanced administrative and analytical support to team members across the Americas (US, Canada, Mexico, and Colombia). In this specialist capacity, you will leverage your expertise to resolve complex HR cases, provide strategic guidance, and ensure compliance with HR policies and procedures.

Your primary responsibility will be to manage and resolve HR-related cases through our internal case management tool (ServiceNow) and HCM (Workday), applying a deep understanding of HR processes to deliver timely and accurate solutions. In addition to supporting team members at all levels within the organization, you will proactively research and analyze issues, prepare detailed documentation, and partner with People Leaders to address intricate HR queries. As a trusted resource, you will offer expert-level support and recommendations, drive continuous process improvement, and collaborate with cross-functional partners to enhance the employee experience and ensure operational excellence.

This role reports to the Manager, People Services (America’s Region).

Relocation assistance is not provided for this position.

We are open to locations within the U.S.

What You’ll Do

• Performs as a key contributor to the People Services function by collaborating with Global People Team COE’s and executing tasks which support the America’s region.

• Process day-to-day HR requests and queries submitted to People Services; ensuring all HR-critical administrative transactions are accurate and handled in a timely and compliant manner. Tasks include but are not limited to:

• Research and resolve technical and functional issues and respond to requests in the ServiceNow queue.

• Administer onboarding, offboarding, employee changes, unemployment claims, background checks, audits, and reporting.

• Serve as a knowledgeable resource for questions about payroll, policies, employee data, and HR systems; resolve cases within scope and escalate complex matters to the appropriate partner.

• Drive continuous process improvement in partnership with business stakeholders and cross-functional teams.

• Assist with the documentation of internal processes and controls as needed.

• Partner with the Workday team to reconcile and audit data.

• Monitor onboarding workflows, Workday tasks, background checks, required documentation, work authorization, and key milestones; resolve gaps or escalate issues promptly. Responsibilities include:

• Maintain accurate new-hire, visa, and case records in Workday and ServiceNow; complete audits and reconciliations to support data integrity, confidentiality, and compliance.

• Support visa-sponsored and work-authorized new hires by tracking requirements, coordinating with internal stakeholders.

• Provide guidance on benefits, leaves, disability programs, and related policies, escalating complex or sensitive matters as appropriate. Responsibilities include:

• Administer leave processes across the Americas. Apply working knowledge of FMLA, state and local leave programs, disability benefits, and company leave policies to support eligibility review, documentation, case tracking, return-to-work coordination, and Workday updates.

• What You’ll Bring

• 2+ years of experience in HR shared services, centralized HR support, or HR operations.

• Experience coordinating onboarding, managing time-sensitive new-hire activities, and partnering across teams to deliver a consistent employee experience.

• Working knowledge of employment-based visas and work-authorization requirements, including their impact on onboarding timelines, documentation, and employee data.

• Experience administering leaves, workplace accommodations, and benefits in a multi-state or multi-country environment, with working knowledge of FMLA, state and local leave programs, disability benefits, and company-sponsored leave policies.

• Strong case-management skills, including managing sensitive matters, competing deadlines, detailed documentation, and confidential information.

• Proficiency with Workday or a comparable HCM platform, ServiceNow or another case-management platform, and Microsoft Excel and PowerPoint.

• Experience in a fast-paced, professional, global business environment; customer service or support-center experience preferred.

• Excellent written and verbal communication skills, with sound judgment when handling sensitive and confidential matters.

• Strong attention to detail, a customer-service mindset, resourcefulness, and investigative curiosity.

• Ability to work with urgency while maintaining quality and accuracy in an ambiguous, rapidly changing environment.

• About Us

• Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

• What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

• Compensation and Benefits

• Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly reimbursement accounts for well-being-related expenses, as well as discounted home, auto, and pet insurance.

• Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: The targeted hourly rate for this position is $27 to $30. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

• We will accept applicants until November 13th, or until the position is filled.

• We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us. Please note, this recipient is not able to support recruitment inquiries beyond this purpose.

• EEO and Accommodations

• Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.